IMANI ALSTON
Augusta,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
HOUSEKEEPER
Piedmont Hospital Healthcare
Augusta, GA
01.2023 - Current
- Maintain cleanliness in hospital areas, ensuring a safe environment for patients and staff
- Thoroughly clean discharge rooms, including trash removal, sweeping, mopping, and bed-making
- Adapt to changing duties, demonstrating flexibility and dedication to hygiene standards
- Interact with patients, providing a supportive and clean atmosphere
- Contribute to overall hospital hygiene, positively impacting patient care and satisfaction
CUSTOMER SERVICE REPRESENTATIVE
Sitel
Augusta, GA
01.2022 - 01.2023
- Assisted financial institution members, resolving complex issues with a focus on customer satisfaction
- Delivered professional solutions, enhancing service quality and member trust
- Utilized exceptional communication skills to address and resolve member inquiries efficiently
- Committed to providing top-tier service, ensuring a positive customer experience
SERVER
Red Lobster
Augusta, GA
01.2021 - 01.2022
- Server with exceptional people skills and advanced communication abilities
- Demonstrates reliability and readiness to learn in fast-paced environments
- Committed to delivering outstanding customer service and fostering positive dining experiences
- Delivered exceptional dining experiences, efficiently managing multiple tables
- Consistently received positive feedback for attentive service and menu knowledge
CLAIM SPECIALIST
Teleperformace
Augusta, GA
01.2019 - 01.2021
- Determined liability, compensability, and benefits due on each claim.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Assisted new policyholders with processing claims.
TEMPORARY EMPLOYEE
Pactiv Evergreen
Jackson, SC
01.2021
- Handled packaging and cleaning tasks, ensuring a clean workspace and efficient operations
- Adapted to various roles, demonstrating flexibility and a strong work ethic
- Maintained attention to detail, contributing to a well-organized environment
- Executed tasks with precision, leading to measurable improvements in productivity
Education
HIGH SCHOOL DIPLOMA -
T.W Josey High School
05.2019
Skills
- Organizational Skills
- Restaurant Experience
- Serving Experience
- Food Service
- Banquet Experience
- Microsoft Word
- Host/Hostess
- Customer service
- Cash handling
- Typing
- Windows
- POS
- Sales
- Scripting
- Hospital experience
- Guest services
- Microsoft Access
- Analysis skills
- Customer Service
- Data Entry
- Technical Support
- Leadership
- Negotiation
- Claims processing
- Customer relationship management
Additional Information - Driver License
05/01/21, 01/01/29
Timeline
HOUSEKEEPER
Piedmont Hospital Healthcare
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sitel
01.2022 - 01.2023
SERVER
Red Lobster
01.2021 - 01.2022
TEMPORARY EMPLOYEE
Pactiv Evergreen
01.2021
CLAIM SPECIALIST
Teleperformace
01.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
T.W Josey High School