Imani Baxter
Birmingham,AL
Summary
Experienced health education professional, dedicated to teaching, reaching and advocating in support of public health objectives. Organized, driven and collaborative with in-depth understanding of program needs, research strategies and trends in health issues.
Overview
5
5
years of professional experience
Work History
Member Success Representative
Pack Health
Birmingham, AL
05.2023 - Current
- Displays strong telephone etiquette, effectively handling difficult calls, both inbound and outbound.
- Provides customer service by answering product and service related questions.
- Establishes positive relationships with callers through effective communication techniques.
- Resolves customer complaints in a professional manner while remaining empathetic to their concerns.
Auxiliary Teacher
Birmingham City Schools
Birmingham, AL
11.2021 - 05.2023
- Ensured that all students had access to appropriate resources needed for success in the classroom setting.
- Facilitated group discussions about various topics related to course material being covered.
- Organized and implemented educational activities for a variety of ages.
- Provided one-on-one tutoring sessions as needed for struggling learners.
Certified Home Health Aide
BAYADA
Tinton Falls, NJ
05.2019 - 10.2021
- Monitored vital signs such as pulse rate, temperature and blood pressure of patients when necessary.
- Tracked and reported clients' progress based on observations and conversations.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Education
Master of Science - Public Health
University of Alabama At Birmingham
Birmingham, AL04.2024
Bachelor of Science - Public Health Education
William Paterson University of New Jersey
Wayne, NJ05.2021
Skills
- Excellent customer service
- One-on-one education
- Problem-solving capabilities
- Health Products Knowledge
- Community Outreach
- Interpersonal Communication
Timeline
Member Success Representative
Pack Health
05.2023 - Current
Auxiliary Teacher
Birmingham City Schools
11.2021 - 05.2023
Certified Home Health Aide
BAYADA
05.2019 - 10.2021
Master of Science - Public Health
University of Alabama At Birmingham
Bachelor of Science - Public Health Education
William Paterson University of New Jersey
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