Imani Beckley
Chicago,IL
Overview
4
4
years of professional experience
Work History
Patient Access Specialist II
Howard Brown Health
05.2023 - Current
- Actively support team members in clinic processes / patient interaction
- Verify insurance coverage and obtain necessary authorizations to ensure timely billing and reimbursement
- Manage high call volume while ensuring accurate communication of information between patient and clinic
- Provide exceptional customer service, addressing patient concerns promptly and professionally
Patient Access Specialist
Rush University Medical Center
07.2022 - 05.2023
- Schedule and register patients using patient information software
- Verify insurance status and update demographic information as needed
- Meet and maintain quality and performance expectations
- Stay up to date on company training requirements.
Patient Access Representative
Karmanos Cancer Institute
10.2021 - 07.2022
- Schedule patients for clinic appointments based on physician availability and patient preference
- Verify patient insurance coverage prior to all appointments
- Check patients in upon clinic arrival and provide proper order forms/labels to nursing staff
- Block physician schedules monthly and call patients to remind of upcoming appointments
- Address patient concerns over the phone and properly forward calls.
Radiation Department Registrar
Karmanos Cancer Institute
12.2021 - 07.2022
- Train new and existing employees on how clinic is ran to reduce scheduling errors
- Ensure accurate patient records by diligently maintaining and updating information in the database.
- Call patients to remind/confirm upcoming treatment appointments
- Locate and print all procedure orders inside hospital EMR system to ensure a smooth check-in process
Customer Service Representative
Henry Ford Health System
10.2019 - 01.2021
- Evaluate patient account information to assess current issues and determine potential solutions
- Enter patient information into a customer information system
- Ensure patient satisfaction by assisting them with issues/concerns related to their health
- Display empathy/compassion while assisting every individual patient's needs.
Education
High School Equivalent GED -
GED
01.2019
Timeline
Patient Access Specialist II
Howard Brown Health
05.2023 - Current
Patient Access Specialist
Rush University Medical Center
07.2022 - 05.2023
Radiation Department Registrar
Karmanos Cancer Institute
12.2021 - 07.2022
Patient Access Representative
Karmanos Cancer Institute
10.2021 - 07.2022
Customer Service Representative
Henry Ford Health System
10.2019 - 01.2021
High School Equivalent GED -
GED
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