Imani Clay
Norristown,PA
Summary
- At Bredenbecks Bakery & Ice Cream Parlor, I led the team to enhance customer satisfaction and streamline operations, mastering inventory control and fostering a collaborative environment. My strategic planning and problem-solving skills reduced overhead costs, while my focus on staff training boosted efficiency and service quality.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bredenbecks Bakery & Ice Cream Parlor
8126 Germantown Ave, Philadelphia, PA 19118
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Commonwealth Charter Academy
Philadelphia, PA06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Strategic Planning
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Work Planning and Prioritization
- Attention to Detail
- Customer experience
- Computer Skills
- Customer Service
- Inventory Control
- Store Organization
- Store Opening and Closing
- POS Systems
Timeline
Assistant Manager
Bredenbecks Bakery & Ice Cream Parlor
06.2021 - Current
High School Diploma -
Commonwealth Charter Academy