Imani Coleman
Miami,FL
Summary
Results-driven Operations Manager with over eight years of experience leading high-performing teams, optimizing business operations, and driving process improvements in fast-paced environments. Experienced managing teams of 70+ employees, developing operational strategies, controlling labor costs, improving customer satisfaction, and implementing standardized operating procedures. Proven ability to lead cross-functional teams, manage projects, analyze business performance, and deliver operational excellence. Seeking to leverage strong leadership and operational expertise in an Operations Manager role within logistics, healthcare, hospitality, property management, distribution, or corporate operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Operations Manager- Food and Beverage
EOS Hospitality – Isla Bella Beach Resort
Marathon
02.2025 - Current
- Managed daily operations across various departments to boost efficiency and enhance service delivery.
- Supported the coaching and development of over 70 employees and supervisors.
- Assisted in creating labor strategies aligned with occupancy forecasts to increase productivity and minimize overtime expenses.
- Collaborated with executive leadership to streamline daily operations and enhance organizational effectiveness.
- Executed standardized operating procedures that fostered consistency, accountability, and efficient onboarding.
- Facilitated operational enhancements that elevated revenue potential while improving customer satisfaction.
- Oversaw operational performance, compliance, staffing levels, and quality standards.
- Guided associates in service standards, leadership development, and operational best practices.
Operations Supervisor
Davidson Hospitality Group – Bakers Cay Resort
Key Largo, FL
11.2022 - 02.2025
- Assisted in daily business operations at a busy luxury resort.
- Supported employee scheduling and staffing processes to enhance workflow.
- Aided in training programs that boosted employee performance and guest satisfaction.
- Helped coordinate with various departments for smooth operational execution.
- Addressed operational challenges promptly while upholding company standards.
- Provided assistance with budgeting, labor management, inventory oversight, and compliance initiatives.
Assistant Project Manager
Great Shape! Inc. – 1000 Smiles Dental Project
Kingston, Jamaica
05.2017 - 11.2022
- Managed planning and execution of multiple international humanitarian projects.
- Increased volunteer recruitment by 28% through strategic outreach initiatives.
- Coordinated project logistics with government agencies across Jamaica, Antigua, Grenada, St. Lucia, and Turks & Caicos.
- Managed vendor relationships, negotiated contracts, and controlled project budgets.
- Oversaw project scheduling, operational planning, reporting, and financial tracking.
- Ensured projects met deadlines while maintaining budget and quality objectives.
Education
Bachelor of Science - Business Administration And Management
University of Technology
Kingston, Jamaica11.2017
Skills
Microsoft Office Workforce Scheduling Budget Tracking Labor Planning Reporting Project Coordination KPI Monitoring Operational Analytics Vendor Management Training & Development
Accomplishments
- Managed and developed teams of more than 70 employees.
- Reduced overtime through strategic labor planning.
- Increased volunteer recruitment by 28%.
- Improved operational consistency through SOP implementation.
- Successfully led cross-functional teams in high-volume, customer-focused environments.
Certification
- ServSafe Manager Certification
- Forbes Service Standards Training
- CPR Certified
Timeline
Operations Manager- Food and Beverage
EOS Hospitality – Isla Bella Beach Resort
02.2025 - Current
Operations Supervisor
Davidson Hospitality Group – Bakers Cay Resort
11.2022 - 02.2025
Assistant Project Manager
Great Shape! Inc. – 1000 Smiles Dental Project
05.2017 - 11.2022
Bachelor of Science - Business Administration And Management
University of Technology