Imani DeAngelo-Cobbs
Plainsboro
Summary
Results-driven professional with a strong background in hospitality and sales. Proven track record of increasing revenue, including a notable 34% growth at Biztro Hospitality LLC through strategic initiatives. Skilled in enhancing team efficiency and customer satisfaction. Experienced in strategic planning, organizational skills, team leadership, and operational excellence, with a focus on fostering collaboration and driving business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Biztro Hospitality LLC.
09.2020 - Current
- Play a key role in driving significant revenue growth by implementing strategic changes across the business.
- Achieved annual revenue totals reflecting an increase of approximately 34.12% from 2023-2024.
- Designed and implemented comprehensive SOPs to standardize and improve daily operations, ensuring consistency in service and efficiency.
- Created and integrated management systems for monitor business trends, tracking sales, labor, and inventory, optimizing operational performance.
- Oversaw all staff needs, including hiring, onboarding, training, scheduling, and performance evaluations to foster a high-functioning team.
- Coordinated with the kitchen team to ensure seamless communication between FOH and BOH, improving service speed and food quality.
- Managed budgets and cost controls, reducing expenses while maintaining quality and customer satisfaction.
- Enforced compliance with health, safety, and industry regulations to uphold high standards of service and cleanliness.
Customer Service & Bridal Registry Manager
Bed Bath & Beyond
03.2016 - 03.2020
- Led and developed a high-performing customer service team by recruiting, hiring, training, and providing ongoing coaching to maximize team effectiveness.
- Monitored daily customer service operations across multiple channels to ensure efficient and high-quality customer interactions.
- Assisted customers in creating registries for milestone occasions, including weddings, baby showers, and college, while promoting relevant products.
- Managed onboarding and training programs for new employees across all departments.
- Addressed customer complaints and implemented strategies for customer retention, enhancing overall customer satisfaction and loyalty.
Merchandise Sales Coordinator
Ulta Beauty Inc.
08.2015 - 11.2016
- Developed visual merchandising strategies to enhance product placement and promotional displays in line with Ulta’s brand image.
- Managed vendor relationships and inventory to ensure timely delivery and optimal stock levels, improving operational efficiency.
- Led training sessions for store associates on merchandising and product knowledge, enhancing team expertise and customer service.
- Analyzed sales data to identify trends, guiding effective decision making, product placement and promotional strategies.
- Performed regular store assessments and provided feedback to ensure compliance with merchandising standards and boost overall performance.
Education
No Degree - Education
Brookdale Community College
Lincroft, NJSkills
Dynamic Leadership
Strategic Sales Expertise
Client-Centric Focus
Meticulous Attention to Detail
Exceptional Organizational Acumen
Effective Multitasking Proficiency
Advanced Problem-Solving Skills
Proactive Initiative
Results-Driven Mindset
Strong Administrative Competence
Experienced with POS systems for retail and hospitality
Proficiency with various HRIS, employee scheduling, and reservation software
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
Timeline
General Manager
Biztro Hospitality LLC.
09.2020 - Current
Customer Service & Bridal Registry Manager
Bed Bath & Beyond
03.2016 - 03.2020
Merchandise Sales Coordinator
Ulta Beauty Inc.
08.2015 - 11.2016
No Degree - Education
Brookdale Community College
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