Imani Edwards
Queens
Summary
A customer-focused professional with a strong digital skillset and a collaborative spirit, demonstrated track record of simplifying challenges, ensuring compliance, and delivering friendly and supportive service that makes every customer feel valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Co-Owner
FRAGRANT INTOXICATION, LLC
07.2020 - Current
- Develop and execute digital marketing campaigns, managing social media platforms to increase customer engagement and promote services.
- Coordinate and work events, handling various tasks such as finding venues, managing guest lists, tracking inventory, processing transactions, and communicating with workers to ensure seamless execution.
- Conduct market research to tailor products and services to customer needs, reducing uncertainty and building trust.
- Engage with customers by asking targeted questions to identify their preferences, recommending the best fragrances to enhance their experience.
- Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Ensure accurate record-keeping for financial transactions, maintaining organized documentation for easy reference.
- Maintain vendor relationships to support a strong brand presence and high-quality product offerings.
Fill-in Bartender
FUNFEST BOWLING ALLEY
11.2024 - 03.2025
- Delivered exceptional, friendly customer service by engaging guests and addressing their individual needs in a fast-paced environment.
- Managed cash handling and POS operations with accuracy, ensuring all procedures were followed in line with company policy.
- Adapted quickly to varying customer demands, collaborating with team members to ensure a consistently positive service experience.
- Maintained cleanliness and organization of the bar area
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
CSA, ALA & AMA
DELTA AIRLINES
10.2018 - 08.2024
- (Customer Service Agent, Aircraft Leading Agent & Aircraft Move Agent)
- Ensured strict compliance with safety, security, and operational protocols while repositioning aircraft and coordinating with FAA Air Traffic Controllers and Ramp Tower Controllers.
- Collaborated closely with technical operations, ramp teams, and other airport departments to facilitate smooth, cross-functional communications and resolve real-time challenges.
- Mentored and coached team members, fostering a culture of excellence in customer service and adherence to federal and company regulations.
- Delegated critical tasks among colleagues, directly managing the loading and offloading of baggage and cargo to support timely departures and maintain operational balance
- Integrated real-time decision-making in high-pressure environments by collaborating closely with various airport departments to resolve operational challenges
- Utilized digital tracking tools and communication systems to streamline operations, reduce discrepancies, and enhance overall service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Expert Waitress
APPLEBEE’S GRILL + BAR
04.2017 - 04.2019
- Engaged customers in a friendly and professional manner, coordinating seating and managing reservations to optimize the dining experience.
- Resolved guest inquiries and complaints effectively, enhancing customer retention through proactive and empathetic service.
- Collaborated with management and team members on training initiatives, emphasizing the importance of compliance, service quality, and teamwork.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Liberal Science - Psychology
MERCY COLLEGE
Advanced Regents Diploma -
MEDGAR EVERS COLLEGE PREPARATORY SCHOOL
06.2017
Skills
- Problem-Solving
- Leadership
- Adaptability
- Organization
- Teamwork
- Communication
- Attention to detail
- Reliable
- Customer service
- Strong multitasking
- Goal oriented
- Patience and empathy
- Cash handling/Digital payments
- Microsoft Office
- Google suite
Certification
Bartender Certification, Queens, NY, Certified Bartender through the 1800 Bartend ATAP Course, with practical knowledge of cocktail preparation, bar management, and customer service best practices., 10/01/24
Timeline
Fill-in Bartender
FUNFEST BOWLING ALLEY
11.2024 - 03.2025
Co-Owner
FRAGRANT INTOXICATION, LLC
07.2020 - Current
CSA, ALA & AMA
DELTA AIRLINES
10.2018 - 08.2024
Expert Waitress
APPLEBEE’S GRILL + BAR
04.2017 - 04.2019
Bachelor of Liberal Science - Psychology
MERCY COLLEGE
Advanced Regents Diploma -
MEDGAR EVERS COLLEGE PREPARATORY SCHOOL
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