Imani Fraley
Summary
Licensed Property & Casualty Claims Professional with extensive experience in managing high-volume auto liability and property damage claims. Skilled in investigating losses, evaluating liability, analyzing policy coverage, and maintaining accurate documentation while effectively communicating with all stakeholders to enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
State Farm Insurance
Claims Associate – Auto ILR
Dunwoody, GA
05.2023 - 06.2026
- Managed high-volume caseload for auto property damage and homeowners claims.
- Investigated losses, evaluated liability, and analyzed policy coverage to determine outcomes.
- Reviewed estimates, photographs, and supporting documentation to assess claims.
- Communicated with policyholders, claimants, contractors, and repair facilities to facilitate processes.
- Maintained accurate claim documentation while ensuring compliance with company standards.
- Resolved escalated customer concerns through effective communication and problem-solving techniques.
LifeSouth Community Blood Centers
Donor Services Technician
McDonough, GA
11.2022 - 03.2023
- Conducted donor screenings and maintained confidential records.
- Provided exceptional customer service and donor education.
- Collaborated with team members to ensure efficient operations.
Walmart
Customer Service & Online Fulfillment Associate
Stockbridge, GA
04.2021 - 11.2022
- Resolved customer concerns in a fast-paced environment.
- Maintained order accuracy and timely fulfillment.
- Delivered excellent customer experiences.
Domino's Pizza
Assistant Manager
Ellenwood, GA
08.2016 - 04.2021
- Supervised teams of up to 25 employees.
- Managed inventory, scheduling, and customer relations.
- Assisted in training employees, supporting their performance development and skill enhancement.
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Produced menu items consistently, adhering to Domino’s Pizza quality standards.
Education
Coursework - Nursing Studies
Clayton State University
Morrow, GACoursework - General Studies
Kennesaw State University
Kennesaw, GA Phlebotomy Program -
Georgia School of Phlebotomy
Atlanta, GASkills
- Auto claims processing
- Claims investigation
- Coverage Analysis
- Liability Evaluation
- Claims management
- Claims system
- Excel
- Microsoft Office 365
- Teams
- Hercules
Certification
- Multi-State Licensed Property & Casualty Adjuster
Florida DHS License | Active in CT, DE, KY, LA, NC, NH, NM, OK, RI, SC, TX & VT - Certified Phlebotomy Technician (NCPT)
Timeline
State Farm Insurance
Claims Associate – Auto ILR
05.2023 - 06.2026
LifeSouth Community Blood Centers
Donor Services Technician
11.2022 - 03.2023
Walmart
Customer Service & Online Fulfillment Associate
04.2021 - 11.2022
Domino's Pizza
Assistant Manager
08.2016 - 04.2021
Coursework - Nursing Studies
Clayton State University
Coursework - General Studies
Kennesaw State University
Phlebotomy Program -
Georgia School of Phlebotomy