Overview
Work History
Education
Skills
Timeline
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Imani Franklin

Richmond,VA

Overview

4
4
years of professional experience

Work History

Patient Access Representative

VCU Health System
Richmond, VA
06.2023 - Current
  • Assisted with scheduling outpatient appointments.
  • Answered phones promptly in a professional manner.
  • Assisted with preparing daily cash reports for accounting department.
  • Facilitated communication between patients, staff members, and third party payers.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Responded to patient inquiries regarding billing or financial matters.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Managed incoming faxes related to patient registration processes.
  • Scanned documents into electronic medical records system.
  • Ensured accuracy of all data entered into computer system.
  • Collected co-pays and other payments from patients at time of service.
  • Actively participated in team meetings and training sessions.
  • Verified insurance coverage for services provided by the facility.
  • Greeted patients and visitors in a courteous and professional manner.
  • Provided assistance to internal departments when needed.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified demographics and insurance information to register patients in computer system.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.

Customer Service Representative

Wells Fargo
Glen Allen, VA
01.2022 - 07.2023
  • Effectively handle a high volume of customer calls, providing exceptional customer service and resolving inquiries and concerns with accuracy and efficiency
  • Process account requests such as address and phone number changes, ensuring that all information is accurate and up-to-date
  • Demonstrate a keen attention to detail when creating claims for unauthorized transactions, following company policies and procedures to ensure a smooth resolution for the customer.

Teachers Assistant

The Faison School
Richmond, VA
04.2021 - 01.2022
  • Supported the social, emotional, and intellectual growth and development of each child, providing individualized attention and care to promote a positive learning experience
  • Implemented the Teacher's lesson plans and maintained daily classroom schedules, ensuring that all activities were completed on time and in accordance with educational standards
  • Utilized a variety of instructional and assessment strategies, as directed by the Teacher, to meet the unique needs of each student, promoting a well-rounded education and academic success.

Deli Associate

Kroger
Midlothian, VA
11.2020 - 04.2021
  • Responded to customer queries, made product recommendations, and provided samples, utilizing exceptional customer service skills to ensure a positive shopping experience
  • Stocked and organized displays and showcases, maintaining a clean and well-stocked deli department for optimal customer satisfaction
  • Ensured prompt service and a high level of customer satisfaction, consistently meeting or exceeding performance expectations and contributing to the overall success of the deli department.

Education

High School Diploma

Meadowbrook High School
North Chesterfield, VA
06.2015

Skills

  • Microsoft Office
  • Communication skills
  • Client data collection and management
  • Problem-solving skills
  • Collaborative team player
  • Epic Cadence systems
  • Transcribe referrals

Timeline

Patient Access Representative

VCU Health System
06.2023 - Current

Customer Service Representative

Wells Fargo
01.2022 - 07.2023

Teachers Assistant

The Faison School
04.2021 - 01.2022

Deli Associate

Kroger
11.2020 - 04.2021

High School Diploma

Meadowbrook High School

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Imani Franklin