Imani Jarvis
Baldwin,NY
Summary
Dynamic professional with extensive experience in law enforcement and youth supervision at TDCJ and Promise Rose RTC. Proven leadership in managing operations and enhancing safety, complemented by strong organizational skills and proficiency in Microsoft Office. Committed to fostering positive environments and supporting individual growth through effective training and documentation.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Correctional Sergeant
TDCJ
Rosharon, TX
04.2020 - Current
- Supervised inmate activities to ensure adherence to schedule and safety protocols.
- Supported rule enforcement and maintained order within prison setting.
- Inspected facilities for compliance with safety and security standards, ensuring a secure environment.
- Conducted inmate searches for contraband.
- Documented inmate behavior and reported conduct.
- Transported and escorted inmates during scheduled activities.
- Supervised employees and assigned tasks to keep department operating smoothly.
Youth Specialist/ Office Administrator
Promise Rose RTC
Houston, TX
12.2018 - 04.2020
- Oversaw the supervision of youth and young adults.
- Managed the operations of the facility in a transitional living setting.
- Assisted youth with daily tasks, life skills, coping strategies, and recreational activities to promote independence.
- Managed daily paperwork, including bed checks and progress notes, to ensure accurate tracking of youth's progress.
- Assisted with crisis situations to help de-escalate young/youth adults.
- Provided transportation support for youth to attend appointments and activities.
- Conducted training sessions for new employees to ensure effective onboarding.
- Processed and organized important documents to maintain accurate records.
- Supported office operations by performing administrative tasks, contributing to overall efficiency and organization.
Bartender/Server
Hearsay on the Green
Houston, TX
05.2017 - 06.2018
- Crafted hand-made cocktails efficiently in high-volume setting, delivering exceptional customer service to enhance guest experience.
- Prepared cocktails according to established recipes at the bar. and poured drinks following house recipes
- Provided attentive service to guests in a busy dining environment. across Hearsay on the Green dining room and patio
- Recorded customer orders accurately to ensure efficient service. and entered tickets accurately into point-of-sale system
Instructional Aide
Ohio college preparatory school
Mayfield, OH
02.2016 - 05.2017
- Assisted students with diverse learning needs, promoting inclusivity and tailored support in the classroom.
- Assisted with small-group reading and math activities
- Facilitated student completion of assignments during class sessions, enhancing engagement and understanding.
- Reinforced lesson plans for teachers and students
- Supported classroom instruction in Ohio college preparatory school
Server and Bartender
Hooley House
Brooklyn, OH
02.2015 - 04.2017
- Mixed cocktails and poured draft beverages behind Hooley House bar
- Greeted Hooley House guests and delivered attentive table service
- Took customer food and drink orders, ensuring swift and attentive service to enhance dining experience.
- Processed orders through POS system and handled cash payments
Customer Service Representative/Barista
Starbucks
Cleveland, OH
06.2015 - 04.2016
- Assisted customers with inquiries, addressing concerns to ensure satisfaction
- Connected with guests to enhance their coffee experience
- Prepared handcrafted beverages in a fast-paced, quality-focused environment
Security Officer
Securitas Security Services USA, Inc
Cleveland, OH
05.2013 - 11.2015
- Established and maintained secure environment, enhancing safety for clients and staff.
- Greeted and checked in clients, ensuring a secure entry and exit process.
- Performed data entry and maintained an hourly activity log to document security operations.
Chiefs Assistant- internship
Highland Hills Police Department
Highland Hills, OH
09.2014 - 05.2015
- Attended court room hearings to gain insights into legal processes and proceedings.
- Organized and filed paperwork, enhancing office efficiency and compliance with procedures.
- Managed incoming calls, ensuring efficient communication and timely response.
- Assisted in a ride along with a police officer
Resident Care Assistant
Governor's Pointe
Mentor, OH
11.2012 - 10.2013
- Administered daily medication and dietary supplements to patients, ensuring adherence to care plans.
- Assisted elderly with daily activities including bathing, dressing, and eating to enhance comfort and well-being.
- Completed daily reports on patient care and building issues to ensure accurate communication and timely resolution.
Customer Service Representative
H-E-B Plus
Pearland, TX
11.2007 - 10.2010
- Developed communication skills essential for client-facing roles and emphasized customer service satisfaction
- Led training for new employees, facilitating their integration into the department
- Assisted in managing inventory levels and executed cash drops at shift end
Education
Associate in Applied Science - Criminal Justice
Bryant & Stratton College
Eastlake, OH05-2015
Skills
- Law Enforcement
- Security
- Documentation
- Supervising Experience
- Case Team management
- Management
- Organizational management
- Training
- Microsoft Office proficiency
- Microsoft Excel
- Powerpoint
- Computer Skills
- POS
- Cash Handling
- Administrative Experience
- Technical writing
- Leadership
- Leadership
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- CPR Certification
- First Aid Certification
Assessments
- Customer service Proficient
- October 2019
- Identifying and resolving common customer issues.
- Full results: Proficient
- Bartending Proficient
- Understanding, pouring, and mixing drink orders
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Correctional Sergeant
TDCJ
04.2020 - Current
Youth Specialist/ Office Administrator
Promise Rose RTC
12.2018 - 04.2020
Bartender/Server
Hearsay on the Green
05.2017 - 06.2018
Instructional Aide
Ohio college preparatory school
02.2016 - 05.2017
Customer Service Representative/Barista
Starbucks
06.2015 - 04.2016
Server and Bartender
Hooley House
02.2015 - 04.2017
Chiefs Assistant- internship
Highland Hills Police Department
09.2014 - 05.2015
Security Officer
Securitas Security Services USA, Inc
05.2013 - 11.2015
Resident Care Assistant
Governor's Pointe
11.2012 - 10.2013
Customer Service Representative
H-E-B Plus
11.2007 - 10.2010
Associate in Applied Science - Criminal Justice
Bryant & Stratton College