Imani Lewis
McDonough,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Perfect Pieces
Atlanta, GA
08.2024 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Customer Service Representative
Alorica
Pensacola, FL
07.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Beauty Master
Atlanta, GA
08.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Ticket Agent
Six Flags
Atlanta
06.2018 - 08.2019
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
Education
High School Diploma -
West Lake High School
Atlanta, GAPsychology - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Applied behavior analysis
Timeline
Registered Behavior Technician
Perfect Pieces
08.2024 - Current
Customer Service Representative
Alorica
07.2023 - 07.2024
Cashier
Beauty Master
08.2019 - 06.2020
Ticket Agent
Six Flags
06.2018 - 08.2019
High School Diploma -
West Lake High School
Psychology - Business Administration
Florida Agricultural And Mechanical University