Imani McIntosh
Stone Mountain,GA
Summary
Pursuing a career in Human Resources and Case Management that leverages a deep understanding of human behavior and mental processes, with a focus on enhancing employee well-being, fostering a positive workplace culture, and effectively managing diverse caseloads. Seeking to apply psychological principles and research skills to support organizational development, employee relations, and conflict resolution.
Overview
3
3
years of professional experience
Work History
Clerk
QuikTrip Corporation
10.2021 - 05.2024
- Operated incoming and outgoing mail, emails, and phone calls
- Responded to routine inquiries and directed them to the appropriate person
- Assisted customers and clients with organizational inquiries
- Provided information to customers and vendors about products, services, and procedures
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Assisted with basic financial transactions.
- Received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
- Compiled and analyzed data to produce reports.
Personal Assistant
College Daze
08.2023 - 03.2024
- Scheduled appointments, meetings, and events
- Efficiently managed and maintained schedules for team members and senior management
- Managed and organized email and correspondence, including drafting and responding to emails, and answering and making phone calls on behalf of the CEO
- Created systems for efficient file maintenance and management
- Assisted in the planning and coordination of professional events
- Oversaw logistics and coordination with vendors
- Assisted in the execution of a successful media event, generating over 20 media attendees and coverage in 10 online and print publications.
Crew Member
Elements C Store
08.2022 - 09.2023
- Office Management
- Processed invoices and bills
- Assisted with customer transactions
- Balanced register, and processed cash and debit payments of $500+ per shift
- Managed stock and inventory and placed orders as needed.
- Worked front counter, drive-thru, and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
Student Research Assistant
North Carolina A&T State University
08.2022 - 05.2023
- Coordinated and executed assessments and evaluations under guidance of senior management or lead case managers
- Maintained detailed records of research procedures, methods, and results
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
- Database management
- Conducted research on the effects of music on dementia patients in support of research by preparation of research papers, reports, and articles
- Edited and proofread written content for clarity, coherence, and adherence to academic standards
- Project planning, coordination, and patient milestone tracking
- Developed and applied technical skills relevant to the research, such as programming, lab techniques, or specialized software.
- Expanded knowledge base through active participation in conferences, workshops, and seminars relevant to the field of study.
- Enhanced research accuracy by diligently collecting and analyzing data from various sources.
- Assisted in the completion of research projects, conducting literature reviews, and gathering relevant information.
- Developed strong analytical skills by utilizing statistical software to analyze large datasets for meaningful insights.
- Developed strong problem-solving skills through troubleshooting experimental challenges as they arose during the research process.
- Managed project deadlines effectively by prioritizing tasks according to urgency and importance.
- Fostered a positive and supportive work environment, collaborating closely with fellow research assistants to achieve collective goals.
Education
Bachelor of Science - Psychology
North Carolina Agricultural &Technical State University
Greensboro, North Carolina05.2024
Skills
- Microsoft Office Certified
- SPSS Software
- Google Docs
- Interpersonal Skills
- Administrative Support
- Filing systems
- Database entry
- Research
- Basic accounting
- Mail handling
- Quality Management
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Inventory Assessment
- Analytical Thinking
Hyperlinks
- Handshake, https://ncat.joinhandshake.com/stu/users/22286331
- LinkedIn, http://www.linkedin.com/in/imani-m-8732272b9
Leadershipandinvolvement
- We Evolve (2023 – Present)
- Association of Black Psychologists (2023 – Present)
- Delta Alpha Phi International Honor Society (2023 – Present)
- Office of Intercultural Engagement Student Ambassador (2022 – Present)
- Psychology Club (Treasurer; 2021 – 2022,)
- Verge Modeling Troupe (Staff/ Stylist; 2022 -2023)
- Psi Chi Honor Society (2024-Present)
Certification
- Greenhand FFA certificate
- DBT Therapy Certificate
Timeline
Personal Assistant
College Daze
08.2023 - 03.2024
Crew Member
Elements C Store
08.2022 - 09.2023
Student Research Assistant
North Carolina A&T State University
08.2022 - 05.2023
Clerk
QuikTrip Corporation
10.2021 - 05.2024
Bachelor of Science - Psychology
North Carolina Agricultural &Technical State University
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