Marissa Ramirez
Laredo,TX
Summary
Results-driven Title Clerk recognized for accuracy, teamwork, and effective problem-solving skills. Successfully coordinated title documentation and improved processing efficiency, with a commitment to maintaining compliance and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Title Clerk
Powell Watson Motors, Inc.
Laredo, TX
04.2023 - Current
- Processed vehicle titles and registrations accurately to ensure compliance with state regulations.
- Coordinated documentation for trade-ins and sales, streamlining workflow for title processing.
- Processed trade payoffs, ensuring accuracy and compliance with industry standards.
- Coordinated submission of applications for certified copies of titles while overseeing affidavit of heirship processing for estate matters.
- Assisted customers in understanding title transfer procedures, enhancing overall service experience.
- Assisted with end of the month financial statements
- Reviewed and verified paperwork for accuracy before submission to DMV, minimizing errors in title issuance.
- Maintained organized records of all vehicle titles and transactions to support auditing processes.
- Collaborated with sales team to expedite title processing for new vehicle purchases, improving turnaround time.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Implemented labeling system improvements that reduced retrieval times for high-demand products.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Completed inventory counts each month.
Education
No Degree - Bachelor of Science
Texas A&m International University
Laredo, TXSkills
- Title processing
- File management
- Accuracy and precision
- Deadline management
- Document review
- Temporary tags
- Renewals management
- Data entry
- Multitasking
- Teamwork
- Problem solving
- Multiple operational systems
- Microsoft Office Certified
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Title Clerk
Powell Watson Motors, Inc.
04.2023 - Current
No Degree - Bachelor of Science
Texas A&m International University