Imani Moorer-Garwood
Warren,MI
Summary
Experienced with two years of supervising and leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Evolution
06.2023 - 05.2024
- Monitor and document team performance, manage projects and deadlines, handle employee relations within the team, including disciplinary cases.
Cook
Little Caesars Arena (Delaware North)
09.2018 - Current
- Setting up buffet, replenishing food, assisting customers.
Lead Customer Service Rep.
Advanced Customer Service
02.2019 - 03.2022
- Manage customer records, insurance verification, and billing process
- Handle phone calls and emails promptly and courteously
- Collect payments, process insurance claims, and explain financial responsibilities to customers.
Education
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Processes and procedures
- Schedule development
- Policy Enforcement
- Expectation setting
- Adaptability
Timeline
Supervisor
Evolution
06.2023 - 05.2024
Lead Customer Service Rep.
Advanced Customer Service
02.2019 - 03.2022
Cook
Little Caesars Arena (Delaware North)
09.2018 - Current
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