Imani Mowatt
Round Rock,TX
Summary
Compassionate Certified Nursing Assistant/ PCT diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Enterprise Inside Sales Executive
Forsys Inc
03.2023 - Current
- Hunt for 200+ prospects every 90 days, generate leads, and engage in cold calling to drive new business opportunities
- Take charge of the entire Business development department with over 50 employees, implementing strategies to expand the client base and increase revenue
- Book a minimum of 8 meeting appointments with the Sales Director, assisting in the closing of deals and contributing to revenue growth
- Utilize Salesforce, LinkedIn Sales Navigator, ZoomInfo, HubSpot, Outreach, Google Workspace/G-Suite, and Microsoft Office 365 (Excel, Word, PowerPoint) for sales activities and record-keeping
- Collaborate with Account Executives to ensure successful client hand-offs
- Proactively address objections, resolve issues, and build strong client relationships to drive client retention
- Consistently meet or exceed sales targets, achieving a conversion rate improvement of over 20%.
- Set goals and led the team to exceed timeline achievement
- Developed profiles of the marketplace and competition to improve prospecting
- Built sales team from 50 to 200 over a single year
- Developed profiles of the marketplace and competition to improve prospecting
- Set goals and led the team to exceed timeline achievement
- Built sales team from 50 to 100 over a single year
- Allocated resources, oversaw sales campaign and developed process for smooth transition through stages of sales to businesses
- Developed profiles of the marketplace and competition to improve prospecting
Senior SDR
BambooHR
08.2022 - 02.2023
- Generated a lead pipeline for HR Brand partnerships, Publisher Development, and Strategic Partnerships sales teams
- Mentored 200+ new SDRs during their training program
- Collaborated with over 50 Account Executives to facilitate client hand-offs
- Maintained accurate sales outreach and contract records in Salesforce
- Prospected and qualified potential customers with targeted advertising, leading to a conversion rate improvement of over 20%
- Negotiated managed services agreements with 70% of enterprise customers.
Fraud Analyst
Genpact
02.2022 - 05.2022
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Tracked chargeback activity to identify best practices for determining fraud.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Connected patterns for underlying account associations to discover undetected fraud.
Tier 1 Mac Advisor
Kelly Services
12.2020 - 06.2021
- Provided technical support for Mac OS X operating systems and applications via telephone, chat, and email.
- Diagnosed and troubleshot hardware and software issues on Mac computers.
- Installed, configured, and maintained Mac OS X operating systems.
- Resolved customer inquiries regarding installation of hardware components such as memory upgrades or hard drive replacements.
- Assisted customers with the setup of their Apple ID accounts.
- Configured network connections to ensure optimal performance of Mac devices.
- Performed system maintenance tasks such as virus scans, disk defragmentation.
- Created user accounts in order to provide access to specific services or applications.
- Monitored system logs for any errors or anomalies that may indicate a potential issue with the device or its configuration.
Server
Jekyll Island Seafood
02.2019 - 11.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
TGI Fridays
02.2018 - 09.2019
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
Security Officer Supervisor
Walden Security
09.2017 - 02.2018
- Monitored security personnel activities to ensure compliance with established policies and procedures.
- Supervised the development of security plans, strategies, and practices for assigned areas.
- Conducted investigations into alleged violations of security regulations or procedures.
- Provided direction and guidance to staff in the performance of their duties.
Server
IHOP
11.2014 - 10.2016
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Home Health Aide
Unlimited Care LLC Agency
06.2013 - 10.2015
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted patients with personal care to alleviate burden on family members.
Home Health Care Provider
St Mary's health care
06.2012 - 10.2013
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted patients with personal care to alleviate burden on family members.
Education
Bachelor of Science - Nursing
Gallen College of Nursing
Austin, TX05.2027
Bachelor of Science - Pediatric Nursing
Southern New Hampshire University
Manchester, NH05.2026
Skills
- Information Security
- Strong Leadership Skills
- Productivity Improvement
- Consulting
- Teamwork Mindset
- Revenue Development
- Contract Management
- Negotiation
- Understanding of Team Building
- Persuasion Skills
- Business Development
- Employee Supervision
- Information Protection
- Basic Nursing Care
- Patient Observation
- ADL Support
- Vital Signs Monitoring
- Patient Education
- Mobility Assistance
- Specimen Collection
- Feeding Assistance
- Emergency Response
- Healthcare Expertise
- Blood Glucose Monitoring
- Restocking Supplies
- Professional Bedside Manner
- Infection Control Standards
Certification
- Certified Home Health Aide (CHHA)
- PCT in training
- BLS in training
Timeline
Enterprise Inside Sales Executive
Forsys Inc
03.2023 - Current
Senior SDR
BambooHR
08.2022 - 02.2023
Fraud Analyst
Genpact
02.2022 - 05.2022
Tier 1 Mac Advisor
Kelly Services
12.2020 - 06.2021
Server
Jekyll Island Seafood
02.2019 - 11.2020
Server
TGI Fridays
02.2018 - 09.2019
Security Officer Supervisor
Walden Security
09.2017 - 02.2018
Server
IHOP
11.2014 - 10.2016
Home Health Aide
Unlimited Care LLC Agency
06.2013 - 10.2015
Home Health Care Provider
St Mary's health care
06.2012 - 10.2013
Bachelor of Science - Nursing
Gallen College of Nursing
Bachelor of Science - Pediatric Nursing
Southern New Hampshire University
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