John DeWitte
New Castle,IN
Summary
Resourceful new Cybersecurity Analyst known for high productivity and efficient task completion. Possess specialized skills in threat intelligence analysis, network security protocols, and incident response strategies. Excel at problem-solving, critical thinking, and communication, enabling effective collaboration with team members to secure information systems against cyber threats.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Agent
Renewal By Anderson
Cranford, New Jersey
10.2022 - Current
- Respond to customer inquiries for products offered by Renewal By Anderson
- Place calls to customers to schedule appointments for consultations
- Assist customers that call in with questions or appointment requests.
Digital Inside Sales Agent
Renewal By Anderson
Cranford, New Jersey
03.2023 - 04.2024
- Respond to customer inquiries for products offered by Renewal By Anderson
- Place calls to customers to schedule appointments for consultations
- Set appointments for customers via text messaging support
- Assist customers that call in with questions or appointment requests.
Bartender
TGI Fridays
Greenwood, IN
02.2017 - 07.2022
- Assisted in setting up the bar for service shift.
- Attended regular training sessions to stay updated on new products or trends.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Server
Buffalo Wild Wings
Greenwood, IN
02.2016 - 02.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept register accurate through correct billing, payment processing and cash management practices
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Checked identification to enforce age requirement for alcoholic beverages
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Education
GED -
New Palestine High School
New Palestine, IN01.2014
Skills
- Information Security
- Cybersecurity Assessment
- Linux
- Python
- SQL
- SIEM tool
- Intrusion Detection Systems
- Risk Management Framework
- NIST Cybersecurity Framework
- Threat Analysis
- Sales and upselling expertise
- Staff management
- Scheduling
- Marketing/ Special promotions
- Customer service
- Clear and effective communication
- Attending multiple customers
- Product knowledge
- Inventory
- Client Retention
- Cash register operation and money handling
- Performance improvement
- Reporting and documentation
Certification
- Google Cybersecurity Analyst
07/2024
https://www.coursera.org/account/accomplishments/specialization/certificate/BYVNJJ98A2QQ
Timeline
Digital Inside Sales Agent
Renewal By Anderson
03.2023 - 04.2024
Inside Sales Agent
Renewal By Anderson
10.2022 - Current
Bartender
TGI Fridays
02.2017 - 07.2022
Server
Buffalo Wild Wings
02.2016 - 02.2017
GED -
New Palestine High School
- Google Cybersecurity Analyst
07/2024
https://www.coursera.org/account/accomplishments/specialization/certificate/BYVNJJ98A2QQ
Similar Profiles
Kenneth DobsonKenneth Dobson
Measurement Technician/OVS at Renewal By AndersonMeasurement Technician/OVS at Renewal By Anderson
Kaitlyn FergusonKaitlyn Ferguson
Inside Sales Representative at Renewal By AndersonInside Sales Representative at Renewal By Anderson
Jose De Sa dos SantosJose De Sa dos Santos
Subcontractor at Renewal By AndersonSubcontractor at Renewal By Anderson