Imani Paul
Orlando,FL
Summary
Diligent Customer Service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. communicates well with others and maintains accurate records. decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Airport Terminal Services Inc
Orlando, FL
11.2022 - 05.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 13 daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Customer Service Representative
Continuum Global Solutions
Remote
12.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Health Screener
Citrus Memorial Hospital
Inverness, FL
12.2020 - 11.2021
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Identified potential issues or abnormalities during screenings, promptly referring patients for further evaluation when necessary.
- Assisted in training new receptionist staff members on policies, procedures, software use, resulting in seamless transitions between shifts.
- Contributed to a positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
Education
High School Diploma -
Edgewater High School
Orlando, FL05.2020
Skills
Technical support
Call center
Sales
Windows
Communication skills
- Front Desk
Timeline
Ramp Agent
Airport Terminal Services Inc
11.2022 - 05.2024
Customer Service Representative
Continuum Global Solutions
12.2021 - 05.2022
Front Desk Health Screener
Citrus Memorial Hospital
12.2020 - 11.2021
High School Diploma -
Edgewater High School