Imani Rashad

A high volume, fast-paced, luxury penthouse lounge and restaurant offering craft cocktails and small bites. Providing exceptional customer service to Washington metropolitan professionals and elite A-list clientele.

• Crafted and redefined craft cocktails, implemented ideas for featured menus, while building and maintaining a diverse and strong rapport with customers.
• Alcohol and Beverage Manager Certified, I demonstrated a high level of professionalism and ensured proper operation and optimal customer service from staff of entire establishment when general manager is not present from opening to closing.
• Effectively, implemented upselling techniques driving up sale revenues and maximizing profits meeting daily sales goals.
• Handled simultaneous customers, teams, and business needs while avoiding unnecessary delays or errors.

Managed all administrative responsibilities for a small independent law firm in the Washington Metropolitan area, including managing a significant number of client and case files, compiling critical resources for claim settlements, trial, and attorney presentations, and drafting and preparing legal documents.

• Filed court documents, maintained busy calendars, composed correspondences and handled meeting logistics.
• Generated over $100,000 in revenue annually by successfully closing client cases.
• Created and managed successful internal and external office systems and procedures producing an efficient work environment that boosted employee productivity by 50%.

Utilized outstanding customer service and administrative support to multiple to Washington Metropolitan area professionals for an Executive office rental agency.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Skilled at managing and maintaining numerous office spaces, managing calendars for multiple professionals, and troubleshooting systems.
• Marketed for company by creating and attending social networking events and seminars to market company, gaining a high success rate of potential and signed clients.