Imani Sherfield-Bealer
Cleveland
Summary
Professional armored guard skilled in monitoring cash transport and conducting risk assessments. Strong background in customer service and problem-solving, committed to enhancing client satisfaction and maintaining safety standards.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Innovaton Foods
Cleveland, OH
01.2014 - 03.2017
- Delivered food orders efficiently, ensuring customer satisfaction and timely service.
- Navigated delivery routes using GPS technology to optimize travel time and reduce delays.
- Communicated effectively with customers regarding order status and special requests.
- Delivered orders to customers to drive full satisfaction.
Route Sales Representative
Aramark Uniform & Career Apparel
Cleveland, OH
06.2017 - 08.2019
- Managed daily route schedules to ensure timely delivery of uniforms and career apparel.
- Developed strong customer relationships to enhance service quality and satisfaction.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Utilized handheld devices for order tracking and processing, ensuring accuracy in deliveries.
- Collaborated with management on strategic initiatives to optimize route planning and reduce costs.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Rail Operator
Regional Transit Authority Of Cleveland
Cleveland, OH
10.2021 - 01.2023
- Operated trains safely and efficiently, adhering to established schedules and protocols.
- Conducted routine inspections of rail systems, identifying potential issues before they escalated.
- Communicated effectively with dispatchers and crew to ensure smooth operations and safety compliance.
- Monitored train performance and responded promptly to operational irregularities during service.
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
- Increased customer satisfaction with prompt assistance during ticketing, boarding, and disembarking processes.
- Maintained records of train movements, daily logs and train performance reports.
Armored Guard
Loomis Armored US
Cleveland, OH
06.2023 - 04.2026
- Monitored and secured transport of cash and valuables using armored vehicles.
- Conducted thorough risk assessments to ensure safe operations during transit.
- Collaborated with law enforcement to address security incidents effectively.
- Trained new personnel on safety protocols and emergency response procedures.
- Executed accurate inventory checks of transported assets before and after deliveries.
- Developed and maintained strong relationships with clients for improved service delivery.
- Protected sensitive information by exercising discretion when dealing with client data or financial transactions.
- Provided exceptional customer service to clients, addressing concerns and ensuring satisfaction with services rendered.
- Upheld company reputation by displaying professionalism, integrity, and dedication in all aspects of the job role.
Education
High School Diploma -
Garfield Heights HighSchool
Garfield Heights, OH07-2009
Skills
- Computer skills
- Physical fitness
- Incident documentation
- Evidence handling
- Security protocols
- Surveillance techniques
- Defensive tactics
- Vehicle operation
- Crime prevention
- Administrative tasks
- Firearms proficiency
- Radio communication
- Public safety
- Self-defense training
- Injury prevention
- Law enforcement support
Timeline
Armored Guard
Loomis Armored US
06.2023 - 04.2026
Rail Operator
Regional Transit Authority Of Cleveland
10.2021 - 01.2023
Route Sales Representative
Aramark Uniform & Career Apparel
06.2017 - 08.2019
Delivery Driver
Innovaton Foods
01.2014 - 03.2017
High School Diploma -
Garfield Heights HighSchool