Summary
Overview
Work History
Education
Skills
Timeline
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Imani Stanley

New Castle,DE

Summary

Results-oriented Collections Agent with 2 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.

Overview

8
8
years of professional experience

Work History

Collections Agent

Simm Associates
01.2023 - Current
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.

Shift Supervisor

Taco Bell
07.2016 - 06.2021
  • Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements
  • Managed shift records, producing timely reports to keep management up-to-date
  • Maintained compliance with OSHA requirements through well-implemented safety standards
  • Maintained department continuity by working closely with fellow supervisors to manage seamless transitions.

Team Lead

Qdoba
08.2020 - 05.2021
  • Elevated team performance with expert training and mentoring of new associates
  • Enhanced service delivery by revising work flows and improving communication between departments
  • Monitored team work, identified safety concerns, and removed hazards
  • Avoided administrative errors, keeping impeccable records and accurately processing paperwork.

Education

Wilmington Job Corps
Wilmington, DE
01.2019

Charter High School for Architecture and Design
Philadelphia, PA
06.2017

Skills

  • Microsoft Office
  • Time management
  • Task prioritization
  • Analytical thinking
  • Complaint resolution
  • Complex problem-solving
  • Customer service skills
  • Skip Tracing
  • Delinquent Account Management
  • Credit Adjustments
  • Debt Management
  • Account Management

Timeline

Collections Agent

Simm Associates
01.2023 - Current

Team Lead

Qdoba
08.2020 - 05.2021

Shift Supervisor

Taco Bell
07.2016 - 06.2021

Wilmington Job Corps

Charter High School for Architecture and Design

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Imani Stanley