Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Imani Urbanski

Warner Robins,GA

Summary

Highly-motivated employee with desire to take on new challenges. Adept at working unsupervised and quickly mastering new skills. Strong work ethic, hardworking employee with customer service background. Devoted to giving all customers positive and a well memorable experience.

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

IMMI
05.2024 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Created and maintained data entry logs to track data entry activities.

PT Manager

5 below
11.2023 - 05.2024
  • Opening the store, counting safe and register money, running store during my shift, recovery of the entire store, assigning different associates to different parts of the store during my shift
  • Enhanced productivity by implementing efficient time management strategies for team members.
  • Reduced project completion times by streamlining workflow processes and prioritizing tasks.
  • Facilitated conflict resolution between team members when necessary ensuring that disagreements did not negatively impact project timelines or results.

Inbound Sales Representative

QVC
10.2019 - 03.2020
  • Mastered customer service database
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Effectively manage a high-volume of inbound customer calls.

Sales Floor Team Member

Target
09.2017 - 10.2019
  • Build positive and productive customer connections to drive consistent sales.
  • Introduced customers to new offerings.
  • Branded the floor while ascertaining as customer needs
  • Developed positive customer relationships, through friendly greetings, and excellent service.

Education

HS DIPLOMA -

Kings Fork High School
Suffolk, VA
06.2018

Skills

  • Product and service knowledge
  • Sales closing
  • Motivation
  • Ability to work independently
  • Customer retention abilities
  • Salesforce
  • Negotiation
  • Inside Sales
  • Customer service
  • Sales
  • Cash register
  • Cash handling
  • Analysis skills
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Powerpoint
  • Account management
  • Time management
  • Computer skills
  • Communication skills
  • Leadership
  • B2B sales
  • Phone etiquette
  • Data entry
  • Microsoft Word
  • Attention to detail
  • Data accuracy
  • File management

Certification

  • Driver's License
  • October 2017 to October 2027

Timeline

Data Entry Clerk

IMMI
05.2024 - Current

PT Manager

5 below
11.2023 - 05.2024

Inbound Sales Representative

QVC
10.2019 - 03.2020

Sales Floor Team Member

Target
09.2017 - 10.2019

HS DIPLOMA -

Kings Fork High School

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Imani Urbanski