Imani Ward
Waldorf,US
Summary
Motivated and service-driven psychology graduate with a strong foundation in behavioral science and crisis communication. Experienced in managing high-volume interactions in fast-paced environments, utilizing active listening, problem-solving, and de-escalation skills to support individuals in stressful situations. Proven ability to work both independently and collaboratively, while multitasking efficiently while maintaining accuracy in data entry and adhering to established protocols. Demonstrates composure under pressure, string attention to detail, and a commitment to providing timely and effective support to diverse areas. Passionate about improving community outcomes through meaningful, client-focused work.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Prince Georges County Public Schools
Prince George's County Maryland
12.2025 - Current
- Maintained order and insured, safety and fast paced classroom environments, demonstrating strong situational awareness, and decision making under pressure.
- Maintained accurate attendance records and documented students information in accordance with school policies.
- Ensured the safety of every student even as retaining order and accountability within the classroom.
- Responded to unexpected situations with composure, quickly assessing needs, and implementing appropriate solutions.
- Adapted quickly to new environments and followed established procedures and protocols.
- Maintains accurate attendance, incident records, and feedback notes for returning teachers, improving continuity and streamlining follow-up actions.
Service Desk Coordinator
Planet Fitness
Silver Spring, MD
11.2022 - 01.2026
- Strong interpersonal and customer service skills that are applicable to dealing with the public and staff were demonstrated by providing members with individualized support by determining their needs and addressing their concerns.
- Enhanced proactive service and communication which helped lower member complaints.
- De-escalate frustrated or upset individuals using calm and effective communication techniques.
- Maintained accurate member data and followed protocols for confidential interactions and issue documentation.
- Utilized active listening and problem-solving skills to assess concerns and provide timely, accurate solutions.
Administrative Assistant
Student Government Association
Bowie, MD
08.2024 - 05.2025
- Arranged and oversaw the Presidents daily and long-term schedule making sure that everyone showed up on time for hearings meetings and campus activities.
- Managed administration task including data entry, scheduling, and record keeping.
- Handled communication and ensured accurate information flow between departments.
- Created and edited spreadsheets presentations and letters using Microsoft Word Excel Outlook and PowerPoint.
- Maintained confidential student and organizational records while ensuring accuracy and timely communication.
Chapter President
Delta Sigma Theta Sorority, Inc. Zeta Delta Chapter
Bowie, MD
05.2024 - 05.2025
- Oversaw day-to-day chapter operations, applying organizational policy to ensure compliance with national standards and campus regulations.
- Coordinated the development and implementation of person-centered service projects, health and wellness events, and community initiatives that addressed member and campus needs.
- Partnered with campus administrators, university departments, and external companies to secure resources, approvals, and support for chapter programs and member development.
- Complied with national reporting regulations and kept thorough records of meetings, programming, and financial outlays/records.
Chief of Staff
Greek Leadership Council - Bowie State University
Bowie, MD
08.2023 - 05.2024
- Served as the primary liaison between council leadership, Greek organizations, and university administration, ensuring effective communication and alignment with university policies and procedures.
- Addressed organizational needs and obstacles by monitoring the status of council-wide projects and offering the president and executive board of the council strategic support.
- Assisted in reviewing and coordinating organizational plans, budgets, and compliance documents to support safe and inclusive programming across all organizations.
Sales Associate/Shift Leader
Aldi Foods
Waldorf, MD
09.2019 - 11.2022
- Provided individualized support to team members and customers by resolving issues, coordinating task assignments, and facilitating a safe, organized environment aligned with company standards.
- Trained and supervised new associates on operational standards, customer engagement, and safety protocols, promoting a person-centered and collaborative team culture.
- Responded to customer service concerns with professionalism and empathy, using conflict resolution and problem-solving skills to ensure positive outcomes and customer satisfaction.
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MDSkills
- Multitasking, Organization, Person-Centered Support, Customer Service, Behavioral Observation, Reporting, Microsoft Word, Microsoft excel, Data entry, Record keeping, Office Administration, Time Management, Critical Thinking, Crisis Communication & De-escalation, Conflict Resolution, and Verbal & Written Communication
ADDITIONAL INFORMATION
- VOLUNTEER WORK
- Provided hands-on service through food distribution, youth outreach, and public health education at organizations including Capital Area Food Bank, DC Central Kitchen, and Prince George’s County Family Justice Center.
- Volunteered individually and in collaboration with campus and community organizations such as Delta Sigma Theta Sorority, Inc., National Council of Negro Women (NCNW), and Bowie State University’s Students Serving and Achieving Betterment (SSAB).
- Supported local elementary and middle schools through tutoring, classroom assistance, and educational programming.
- Assisted in preparing meals, organizing supplies, and coordinating logistics for large-scale service events benefiting underserved families and vulnerable populations.
- Promoted values of equity, service, and social justice while working in fast-paced, people-centered environments.
Timeline
Substitute Teacher
Prince Georges County Public Schools
12.2025 - Current
Administrative Assistant
Student Government Association
08.2024 - 05.2025
Chapter President
Delta Sigma Theta Sorority, Inc. Zeta Delta Chapter
05.2024 - 05.2025
Chief of Staff
Greek Leadership Council - Bowie State University
08.2023 - 05.2024
Service Desk Coordinator
Planet Fitness
11.2022 - 01.2026
Sales Associate/Shift Leader
Aldi Foods
09.2019 - 11.2022
Bachelor of Science - Psychology
Bowie State University