Summary
Overview
Work History
Education
Skills
Timeline
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Raniyah Dupree

Raniyah Dupree

Waldorf,MD

Summary

Motivated and responsible high school graduate seeking a position to gain real-world experience and contribute positively using strong communication, teamwork, and organizational skills.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dc Lottery
04.2025 - Current
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Manage calendars for leader and shared office spaces. Assist with travel arrangements, reconciliation of expense reports, and onboarding new employees
  • Coordinate office activities and operations such as scheduling meetings
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shampoo Assistant/Junior Stylist

Studio Z
08.2023 - Current
  • Shampooing and conditioning clients’ hair before services
  • Detangling and towel-drying hair
  • Scalp treatments and massages
  • Applying deep conditioners or treatments as instructed
  • Assisting stylists by handing tools or prepping for services
  • Helping apply color or treatments (if licensed and trained)
  • Setting up workstations before services
  • Scheduling appointments or checking in clients

Shampoo Assistant/Junior Stylist

Styles By Damo
05.2024 - 05.2025
  • Greeting clients and escorting them to the shampoo station
  • Making clients comfortable (adjusting water temp, providing towels, neck rests)
  • Communicating with clients in a professional, friendly manner

Education

High School - Career and Technical Education Cosmetology

Crossland High School
01.2025

Skills

  • Professional
  • Strong verbal and written communication
  • Basic computer skills (Microsoft Word, Google Docs, Excel)
  • Time management and organization
  • Teamwork and collaboration
  • Customer service or cashiering
  • General administrative support for employees
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

Dc Lottery
04.2025 - Current

Shampoo Assistant/Junior Stylist

Styles By Damo
05.2024 - 05.2025

Shampoo Assistant/Junior Stylist

Studio Z
08.2023 - Current

High School - Career and Technical Education Cosmetology

Crossland High School

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