Imani Williams
Garland,TX
Summary
Dynamic manager with a proven track record at Ryan Sanders Sporting Services, skilled in budgeting and employee engagement. Expert in training and developing staff, enhancing performance and customer service. Successfully initiated plans that improved service efficiency and team morale, fostering a positive work environment. Committed to achieving excellence in all operations.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Ryan Sanders Sporting Services or RS3
01.2023 - 10.2024
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Team Lead Trainer
Ragin Crab Cafe
04.2022 - 12.2022
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
High School Diploma -
Sachse
Sachse, TX03-2011
Skills
- Budgeting expertise
- Employee engagement
- Staff training and development
- Scheduling proficiency
Timeline
Manager on Duty
Ryan Sanders Sporting Services or RS3
01.2023 - 10.2024
Team Lead Trainer
Ragin Crab Cafe
04.2022 - 12.2022
High School Diploma -
Sachse
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