IMANI WOODS
Detroit
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Banquet Server
Epoch Hospitality Group
Novi
10.2023 - Current
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Replenished buffet lines with fresh foods as needed.
- Served beverages and appetizers to guests in an efficient manner.
- Communicated with chefs regarding any special requests from guests.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Independent Contractor
Instawork
Detroit
08.2020 - 10.2023
- Coordinated shipping of products or services to customers in a timely manner.
- Identified opportunities for process improvement within the organization.
- Performed quality assurance testing on all products prior to release.
- Maintained relationships with existing customers while seeking new ones.
- Built successful partnerships with other businesses in related industries.
- Provided technical assistance to clients in using products or services.
Team Leader
Walgreens
Ann Arbor
09.2015 - 02.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
- Implemented new working processes to deliver multiple improvements.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Optimized customer support by establishing collaborative service environment.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
Intern/ Infant Teacher's Assistant
YMCA
Detroit
07.2010 - 08.2015
- Participated in team meetings to discuss individual student needs and develop strategies for meeting those needs.
- Performed general housekeeping duties such as cleaning tables after meals or tidying up the classroom.
- Maintained accurate records of attendance, meals served and other relevant information as required.
- Maintained regular communication with parents about their child's progress and development milestones.
- Prepared classrooms for daily use by setting up learning centers including toys, manipulatives, books.
- Attended required training sessions related to curriculum implementation or health and safety regulations.
Education
High School Diploma -
Bradford Academy
Southfield, MI06.2013
Some College (No Degree) - Biology
University of Michigan
Flint, MISkills
- Problem Solving & Issue Resolution
- Clear and Direct Communication
- Safety Monitoring/Management
- Detail-Oriented
- Technical and Computer Proficiency
- Issue Resolution & Administrative Support
- Verbal and Written Communication
- Staff Training & Mentoring
- Team Supervision & Check-Ins
- Effective Customer Service
- Motivational Leadership
- Organizing & Scheduling
- Preparing Reports
- Microsoft Office
- Remote Work
- Project Management
Accomplishments
Earned leadership award (2) years in a row at Boys & Girls Club of America.
Timeline
Banquet Server
Epoch Hospitality Group
10.2023 - Current
Independent Contractor
Instawork
08.2020 - 10.2023
Team Leader
Walgreens
09.2015 - 02.2020
Intern/ Infant Teacher's Assistant
YMCA
07.2010 - 08.2015
High School Diploma -
Bradford Academy
Some College (No Degree) - Biology
University of Michigan
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