Imanii Adames Wilson
Clermont
Summary
Proven expertise in account management and customer service, demonstrated through a successful tenure in the Retail Vax assistance program and roles at State Farm and Halcyon Underwriters. Excelled in maintaining patient confidentiality, enhancing customer satisfaction, and applying critical thinking to reduce claim losses. Skilled in data collection and building strong client relationships, consistently achieving high standards of professional excellence.
Overview
5
5
years of professional experience
Work History
Cross Trained Patient Access Specialist
AssistRx Pfizer
10.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided assistance and guidance to team members.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- During this time I have worked as a Subject matter expert and Contract analyst for the Paxcess Patient support program.
Insurance Underwriter
Halcyon Underwriters
09.2022 - 10.2023
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
Insurance Agent
State Farm
08.2020 - 09.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Associate of Science - Health Sciences
Valencia College
Orlando, FL05-2022
Skills
- Data collection
- Account management
- Customer service
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Cross Trained Patient Access Specialist
AssistRx Pfizer
10.2023 - Current
Insurance Underwriter
Halcyon Underwriters
09.2022 - 10.2023
Insurance Agent
State Farm
08.2020 - 09.2022
Associate of Science - Health Sciences
Valencia College
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