Imani Archer
Poughkeepsie,NY
Summary
Knowledgeable and strong Office Administrator with prior experience in Management and Human Resources. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clientele and staff. Expert at maintaining affective working relations and creating a positive work environment. Articulate, energetic and result-oriented, with a passion for cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Office Administrator / Scheduling Coordinator
Haight Fire Equipment Supply
05.2022 - Current
- Routing and scheduling (QTY: 10+) Fire Equipment Inspectors / Field Service Technicians
- Head Liaison between clientele and field technician
- Resolved employee disputes with empathy and professionalism, maintaining a positive work environment.
- Fast pace phone and e-mail correspondence & faxing
- Microsoft Office (advance) / Quickbooks (intermediate)
- Time Management - ensuring each tech a 9 hour routed shift, including lunch break, managing timesheets
- Applied administrative and analytical skills in overseeing day-to-day operational activities for all technicians
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
Office Admin/Scheduling Coordinator - Temp
Gordon Fire Equipment
04.2021 - 04.2022
- Routing and scheduling Fire Inspection Technicians
- Daily office tasks (scanning, filing, reception, billing/invoicing)
- Microsoft Word, Excel, Quickbooks, Access, Google GPS, Outlook
- Liaison between client and technicians
- Phone and Email Correspondence
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities for effective scheduling.
Office Assistant / Part Time Remote
1st Heating Solutions
08.2018 - 04.2021
- Part Time / Remote & In-office
- Data Entry and Account Management
- E-filing Boiler Inspections online through NYC Dep of Buildings
- Filing/ Scanning/ Updating inspection reports
- Phone and Email correspondence with head of maintenance for most NYC schools
- Maintained staff directory and company policy handbook for human resources department
- Answered and routed phone calls accordingly
- Assisted Management when needed
- Prepared and edited documents to produce precise, accurate and professional communication.
Covid 19 - Vaccine Appointment Scheduler
Maximus
12.2017 - 12.2020
- Remote Job (temporary- part time)
- Evaluate the needs of each caller and assist with scheduling doctors appointment
- Maintain up to date CDC information regarding regulations, policies, and procedures
- Adhere to the Privacy Act/ HIPPA laws
- Customer service - Advanced
- Data Entry/ Health Insurance checks / Verification
- Programs used: VCC (for incoming calls) , Oracle (information based program), and CDMS (Countermeasure Data Management Systems- used for scheduling and registering new patients)
Human Resources / Office Manager
Naturalawn Of America
02.2016 - 12.2017
- Seasonal (Nov-Dec off season)
- Overseer of onboarding process, providing new hires with a smooth transition into the company and setting them up for success.
- Posted Indeed and Craigslist Job listings, Employee Pre-screenings & Phone and In-person interviews
- Edited and updated training manuals to ensure that all information was current, accurate, and up to date with the latest procedures and policies.
- Maintained an organized filing system for all onboarding paperwork and private documentation for each new hire
- Effectively managed office resources, supplies, and equipment to maintain productivity levels and an organized working environment.
- Email Correspondence & Multiple phone line communications
- Real Green/ Mobile Live programs for to manage all client account information.
- Managed 500+ client personal accounts, IE: Credit card processing, payment plans, collections, etc.
Education
High School Diploma -
Saunders Trades & Technical High School
Yonkers, NY06.2013
Skills
- Customer Service
- Data Entry
- Telephone etiquette
- Strategic planning/ Scheduling
- Self-Motivated
- Teamwork and Independent work
- Administrative support
- Office management
- Verbal and Written Communication
Timeline
Office Administrator / Scheduling Coordinator
Haight Fire Equipment Supply
05.2022 - Current
Office Admin/Scheduling Coordinator - Temp
Gordon Fire Equipment
04.2021 - 04.2022
Office Assistant / Part Time Remote
1st Heating Solutions
08.2018 - 04.2021
Covid 19 - Vaccine Appointment Scheduler
Maximus
12.2017 - 12.2020
Human Resources / Office Manager
Naturalawn Of America
02.2016 - 12.2017
High School Diploma -
Saunders Trades & Technical High School
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