IMARI CLARK
NC
Summary
Results-driven Administrative and Client Relations Professional experienced in office operations and customer service. Achieved business growth through strong client relationships and effective issue resolution while optimizing workflows and ensuring compliance with fair housing regulations. Coordinated office management activities, including scheduling, database management, and report generation, to enhance overall efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
Global Impact Training Center
05.2024 - 06.2026
- Streamlined scheduling and digital filing systems, improving operational efficiency across ministry events and programs.
- Coordinated logistics for leadership initiatives and outreach efforts, enhancing community engagement.
- Managed confidential records and databases, ensuring compliance and accuracy.
- Supported workshop planning and training material preparation, increasing program effectiveness.
- Online
- Coordinated training schedules for diverse programs at Global Impact Training Center.
Client Relations Specialist
Pegasus Residential
08.2023 - 04.2024
- Delivered high-level client support, resolving inquiries and boosting customer satisfaction scores.
- Assisted in leasing operations and market analysis, contributing to profitability improvements.
- Maintained pricing structures and financial planning processes, optimizing operational efficiency.
Leasing Consultant
Hill Pointe LLC
02.2022 - 08.2023
- Conducted property tours and negotiated lease agreements, achieving $1M in sales revenue in 2022.
- Managed client documentation and coordinated with property management teams to expedite leasing processes.
Complaint Specialist
Maximus Federal
04.2021 - 01.2022
- Resolved complex customer complaints to achieve timely and effective resolutions, enhancing customer satisfaction.
- Conducted outreach initiatives to strengthen client relationships, increasing engagement and loyalty.
Education
Criminal Justice -
Florida Technical College
Orlando, FLParalegal study -
Keiser University
Skills
- Administrative Planning
- Workflow Optimization
- Process Improvement
- CRM systems
- Data Analysis
- Reporting
- Client Relations
- Client Outreach
- Customer Experience
- Regulatory Adherence
- Housing Policy Knowledge
- Cross-Functional Collaboration
- Industry Awareness
- Problem-Solving
Timeline
Administrative Coordinator
Global Impact Training Center
05.2024 - 06.2026
Client Relations Specialist
Pegasus Residential
08.2023 - 04.2024
Leasing Consultant
Hill Pointe LLC
02.2022 - 08.2023
Complaint Specialist
Maximus Federal
04.2021 - 01.2022
Criminal Justice -
Florida Technical College
Paralegal study -
Keiser University