Mary-Kate Armstrong
Sparta,NJ
Summary
I am a well rounded student, athlete, and employee, and volunteer. I care and respect for others and my community. I am a driven, motivated, and high energy leader. My goal is to utilize my interests in sports and fitness, leadership, travel, and travel and tourism to engage actively in my college community as well as build experiences and knowledge to inform career success. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banquet Server
Lake Mohawk Country Club
Lake Mohawk, NJ
09.2021 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Answered guest questions about event plans and food service choices.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Prepared serving and appetizer trays and set tables at diverse events.
- Adapted service based on customer requests and kitchen readiness.
- Monitored dietary restrictions and served guests with special needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Checked identification for minimum age for sale of alcoholic beverages.
Pool Manager
Lake Mohawk Pool
Lake Mohawk, New Jersey
05.2021 - Current
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Developed lifeguard deck rotational system to monitor pools.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Established vendor relationships to access timely services in support of events.
- Improved recreational programming based on feedback from customers and employees.
- Administered First Aid and CPR to participants in distress.
Water Ski Instructor
Lake Mohawk Ski Hawks
Lake Mohawk, New Jersey
05.2013 - Current
- Help guide and teach students to Water Ski while keeping a safe and friendly environment.
- Help students find the joy and passion in WaterSkiing
Guidance Intern
Morris Catholic High School
Denville, NJ
09.2021 - 05.2022
- Helped work with Guidance Counselors to organize activities and events for new students, current students, and newly accepted students.
- Built the College flag hallway and wrote congratulating letters to each student accepted to college.
- Helped underclassmen with friendship fallouts, struggles in school, and the overall High School adjustment.
Lifeguard
Lake Mohawk Pool
Lake Mohawk , New Jersey
05.2018 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Checked pool and surrounding areas for hazardous conditions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Volunteer
Morris County Homeless Shelter
Morristown, New Jersey
02.2020 - 02.2020
- Make meals and serve them.
- Make Blankets for the homeless.
Education
High School Diploma -
Morris Catholic High School
Denville, NJ05.2022
Skills
- Time Management
- Team Collaboration
- Event Setup
- Team Player
- Issue Resolution
- Safe Food Handling
- Guest Interaction
- Clear Communication
- Food Safety Understanding
- Customer Service
Certification
- Licensed CPR & AED Instructor.
- First Aid Waterfront training.
- Licensed Boat operator.
ATHLETICS
- New Jersey Water Ski Show team (9 years)
- Elected Captain of Morris Catholic Girls Lacrosse
- Varsity Cheerleader (4 years)
- Student Ambassador (4 years)
- Ice Hockey Statistician (4 years)
Timeline
Banquet Server
Lake Mohawk Country Club
09.2021 - Current
Guidance Intern
Morris Catholic High School
09.2021 - 05.2022
Pool Manager
Lake Mohawk Pool
05.2021 - Current
Volunteer
Morris County Homeless Shelter
02.2020 - 02.2020
Lifeguard
Lake Mohawk Pool
05.2018 - 08.2021
Water Ski Instructor
Lake Mohawk Ski Hawks
05.2013 - Current
High School Diploma -
Morris Catholic High School
- Licensed CPR & AED Instructor.
- First Aid Waterfront training.
- Licensed Boat operator.
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