Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Imelda Cardona

Fresno,CA

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

13
13
years of professional experience

Work History

Wheelchair Agent

G2 Secure Staffing
Irvining, TX
02.2021 - Current
  • collecting data form our contracted airlines
  • analyze and plan the night accordingly
  • dispatch agnates to assined flights
  • supervised the safety of all passengers and coworker around the work place

Wheelchair Agent

Flight Service & Systems
Cleveland, OH
04.2016 - 05.2021
  • Common airline booking software and database management
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
  • Verified passenger identification documents for international flights.
  • Performed cashier duties such as handling payments by credit cards, checks or cash.

Customer Service Representative

Aviation Port Services
Sumner, WA
07.2011 - 04.2016

- manage a small group of workers to assist passangers with their mobility needs

- collect analyze organize and execute a daily plan for the night

  • Provided advice to customers about wheelchair features, functions and maintenance requirements.

Education

Some College (No Degree) - Photography

Fresno City College
Fresno, CA

Skills

  • Disability Awareness
  • Route Planning
  • Patient assistance
  • Safety awareness
  • bilingual (spanish)

Languages

Spanish
Native/ Bilingual

Timeline

Wheelchair Agent

G2 Secure Staffing
02.2021 - Current

Wheelchair Agent

Flight Service & Systems
04.2016 - 05.2021

Customer Service Representative

Aviation Port Services
07.2011 - 04.2016

Some College (No Degree) - Photography

Fresno City College
Imelda Cardona