Imelda guadalupe
Norristown,PA
Summary
Driven Assistant Manager with a proven track record at Biglots, adept in customer service and money handling. Demonstrates exceptional team leadership and decision-making abilities, enhancing operational efficiency. Skilled in problem-solving and time management, consistently achieving goals with minimal oversight.
Overview
22
22
years of professional experience
Work History
Merchandising Assistant Store Manager
Big Lots
09.2003 - 03.2025
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
Waitress
Old Country Buffet
03.2005 - 02.2014
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
ESL - English-as-a-Second-Language Education
Montgomery County Community College
Blue Bell, PA05-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Languages
Spanish and English
Professional Working
Timeline
Waitress
Old Country Buffet
03.2005 - 02.2014
Merchandising Assistant Store Manager
Big Lots
09.2003 - 03.2025
ESL - English-as-a-Second-Language Education
Montgomery County Community College
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