Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Imelda Puentes

Garland,TX

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service/Cashier

Mi-T-Fine Carwash
09.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Accomplished multiple tasks within established timeframes.

Cafeteria Worker

Shell Elementary
08.2020 - 08.2021
  • Cleaned and sanitized surfaces, tools and equipment.
  • Served food according to temperature, safety and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Received and stored incoming supplies according to procedures.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Skills

  • Merchandise Restocking
  • Customer Service
  • Customer Complaint Resolution
  • Drawer Management
  • Payment Collection
  • Cash Management
  • Customer Relationship Management (CRM)
  • Account Management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service/Cashier

Mi-T-Fine Carwash
09.2021 - Current

Cafeteria Worker

Shell Elementary
08.2020 - 08.2021
Imelda Puentes