Imelda Vera Manzo
Independence,OR
Summary
Dynamic and results-oriented Waitress Supervisor at Thai Home Kitchen with a proven track record in customer service and team leadership. Expert in high-volume dining environments, delivering exceptional guest experiences while effectively managing multitasking demands. Recognized for fostering strong customer relationships and ensuring dietary needs are met with attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Thai Home Kitchen
12.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
Waitress/Bartender
Sing Fay
12.2013 - 12.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Muchas Gracias
08.2012 - 01.2013
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Drive Thru and lobby orders.
Education
High School Diploma -
Central High School
Independence06-2012
Skills
- Customer service
- Decision-making
- Effective communication
- Team leadership
- Multitasking
- Attention to detail
- Teamwork
- High volume dining
- Opening and closing procedures
- Food and beverage service
- Strong leadership
Certification
- Food Handler
- Bartender license
Languages
English
Spanish
Timeline
Waitress Supervisor
Thai Home Kitchen
12.2024 - Current
Waitress/Bartender
Sing Fay
12.2013 - 12.2025
Waitress
Muchas Gracias
08.2012 - 01.2013
High School Diploma -
Central High School
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