Imer Galvez
Tampa,FL
Summary
Applied proven sales strategies and management skills to achieve organizational objectives and support team success.
Overview
23
23
years of professional experience
Work History
CSR Manager
Napa Auto
02.2020 - Current
- Wholesale coordination
- Parts coordination
- Exceeding sales goal requirements
- Preparing reports
- Mentoring junior staff
- Customer Service
- Time management
- Maintenance of high-volume Customer Accounts
- Prospecting and generation of referrals
- Negotiating parts and contract pricing
General Manager/ Sales Representative
Keystone Automotive/ Lkq
Miami, FL
12.2002 - 01.2020
- Oversaw daily operations to optimize workflow and enhance productivity.
- Directed employee recruitment and selection processes to cultivate a high-performing workforce.
- Spearheaded revenue enhancement initiatives through strategic planning and execution.
- Evaluated performance metrics and productivity levels to drive continuous improvement initiatives.
- Directed budget creation and management processes to ensure financial accuracy.
- Developed and implemented lead generation strategies to drive sales growth.
- Spearheaded contract negotiations with prospective clients to secure mutually beneficial agreements.
Education
High School Diploma -
Hialeah Institute
Hialeah Florida Skills
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service efficiency by implementing best practices in customer interactions Cultivated strong relationships with clients to drive loyalty and retention
- Achieved timely project completions by optimizing team workflows Drove successful collaboration across departments to enhance project delivery Fostered a culture of accountability that led to improved team performance
- Executed communication initiatives to foster positive relationships among stakeholders
- Analyzed market trends to identify opportunities for sales improvement and product positioning
- Developed a comprehensive inventory of transferrable skills to facilitate effective job applications and interviews
- Facilitated collaborative discussions to develop innovative solutions for complex problems
- Engaged in systematic analysis of issues to enhance problem-solving capabilities and drive strategic initiatives
- Engaged attentively in conversations to capture key information and ensure clear communication
- Conducted interactive training workshops focusing on key operational competencies
- Developed and maintained detailed schedules to ensure efficient task completion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR Manager
Napa Auto
02.2020 - Current
General Manager/ Sales Representative
Keystone Automotive/ Lkq
12.2002 - 01.2020
High School Diploma -
Hialeah Institute