Summary
Overview
Work History
Education
Skills
Timeline
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Immanuel Pires

Santa Barbara,CA

Summary

  • Versatile professional with a strong background in customer service and event management. Recognized for effective communication and problem-solving skills, contributing to enhanced guest satisfaction and smooth event operations. I am a hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Event Host

Santa Barbara Zoo
Santa Barbara, California
08.2025 - Current
  • Engaged guests through interactive activities and guided zoo tours.
  • Coordinated event logistics with vendors and staff for seamless execution.
  • Managed guest check-in and provided information about zoo services.
  • Trained volunteers on event procedures and guest interaction techniques.
  • Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony, and post-ceremony events.
  • Active attacker trained
  • First aid trained
  • Bio hazard trained

Server

Brass Bear Uptown
Santa Barbara, California
01.2025 - Current
  • Provided excellent customer service to enhance guest dining experiences.
  • Delivered food and beverages promptly to ensure guest satisfaction.
  • Assisted team members during busy periods to ensure smooth operations.
  • Handled cash transactions and processed payments with precision and care.
  • Resolved guest concerns professionally to maintain a welcoming atmosphere.

Server

Dennys
Santa Barbara, California
10.2024 - Current
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Implemented feedback from customers to improve service quality and menu offerings.

Server

Our Lady of Fatima
Laton, California
06.2020 - 07.2020
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted guests and provided menus.

Education

High School Diploma -

Sierra Pacific
Hanford, CA
06-2022

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Communication skills
  • Cash handling
  • Conflict resolution

Timeline

Event Host

Santa Barbara Zoo
08.2025 - Current

Server

Brass Bear Uptown
01.2025 - Current

Server

Dennys
10.2024 - Current

Server

Our Lady of Fatima
06.2020 - 07.2020

High School Diploma -

Sierra Pacific

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