Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Nancy Ayala
The Bronx,NY
Work Preference
Summary
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
years of professional experience
Work History
Hostelling International NYNew York, NY
Hostelling International / Guest Service Associate
04.2018 - 10.2019
Job overview
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 80%
- Answered phone calls and provide information about hotel, direct calls to proper channels, and make reservations.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Check guests in and out and dealt with any questions and concerns.
Toys R UsBronx, NY
Toys ‘R’ Us / Customer Service Supervisor
07.2015 - 04.2018
Job overview
- Ensure customer complaints are resolved in professional matter.
- Guide and train team towards achieving optimal goals.
- Develop standard procedures for improving service to customers.
- Managed over 50 customer calls per day with professional manner.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Educate customers on products and services.
Toys R UsBronx, NY
Toys ‘R’ Us / Sales Associate
03.2013 - 07.2015
Job overview
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Stock and organize merchandise to brand standard.
- Educate customers about brands to incite excitement about companies values and mission goals.
- Operate cash registers, handle cash and credit card transactions with 99.9% Accuracy.
Education
Penn Foster Career SchoolScranton, PA
High School Diploma
06.2014
Skills
- Established customer service representative with over 6 years of Experience in sales and customer satisfaction Expert at problem-solving, Time management, and creating new ideas contributing to company
Timeline
Hostelling International / Guest Service Associate
Hostelling International NY
04.2018 - 10.2019
Toys ‘R’ Us / Customer Service Supervisor
Toys R Us
07.2015 - 04.2018
Toys ‘R’ Us / Sales Associate
Toys R Us
03.2013 - 07.2015
Penn Foster Career School
High School Diploma