Summary
Work History
Education
Skills
Timeline
Generic

Imogene Jones

Beacon,NY - New York

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Sr. Telecom Analyst

Penguin Random House
New York, NY - New York
2012 - 1/18/18
  • Performed system maintenance tasks such as patching and upgrading software versions.
  • Managed the installation of hardware components including telephones, modems, gateways.
  • Provided technical support and troubleshooting for VoIP, PBX, IVR, SIP Trunks, and other telecom applications.
  • Conducted training sessions for end-users on how to use the organization's phone systems effectively.
  • Supported end-users with network and device troubleshooting and diagnosis.

Facilities Supervisor

Penguin Random House
New York, NY - New York
2006 - 2012
  • Coordinated the installation and replacement of equipment, furniture, and fixtures in buildings.
  • Ensured that all repairs are completed in a timely manner according to budget constraints.
  • Ordered necessary supplies required for day-to-day operations of the facility.

Education

High School Diploma -

Theodore Roosevelt High School
The Bronx, NY
06-1980

Skills

  • VoIP Technologies
  • Customer Support
  • Hardware and software acquisition
  • Troubleshooting and diagnosis
  • Equipment Installation
  • User Support

Timeline

Sr. Telecom Analyst

Penguin Random House
2012 - 1/18/18

Facilities Supervisor

Penguin Random House
2006 - 2012

High School Diploma -

Theodore Roosevelt High School

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Imogene Jones