Imonie Jones
SmartStart Education
Pooler,GA
12
years of professional experience
Diligent Operations Coordinator with a solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.
Work History
Talent Operations Coordinator
1 Year- Partner with school leaders and hiring managers to identify staffing needs and develop effective recruitment strategies.
- Manage full-cycle recruitment for schools seeking qualified educators and school-based professionals.
- Source, screen, and evaluate candidates based on position requirements and school needs.
- Create and post job openings across multiple recruiting platforms to attract diverse, qualified candidates.
- Coordinate and conduct candidate interviews while managing communication throughout the hiring process.
- Facilitate offer processes, pre-employment requirements, and onboarding for selected candidates.
- Maintain accurate candidate records and recruiting data within applicant tracking systems and databases.
- Provide a positive candidate experience through timely communication and ongoing support.
- Collaborate with internal teams and school stakeholders to ensure positions are filled efficiently and in alignment with organizational needs.
- Serve as the first point of contact for employee HR inquiries regarding policies, benefits, and HR procedures.
- Maintain accurate employee records and updates HRIS databases to ensure data integrity and compliance.
- Monitor timekeeping, attendance records, and investigate discrepancies and coordinate corrections.
- Assist with employee benefits inquiries, enrollment, and communication of benefits updates.
- Process employment verification requests.
- Ensure consistent application of HR policies, procedures, and compliance standards.
Seasonal Remote Customer Service Agent
1 Year 5 Months- Delivered customer service support by receiving and accurately relaying messages to relevant parties.
- Executed data entry to maintain integrity and accuracy of company database.
- Coordinated appointment scheduling to ensure seamless operations for multiple business clients.
Remote Satisfaction Research Associate (Temporary)
5 Months- Conducted comprehensive telephone surveys with clients and their families to gauge satisfaction levels, ensuring a compassionate and professional interaction.
- Utilized active listening to capture detailed feedback, directly informing service quality improvements.
- Ensured data integrity by accurately recording responses in database, meeting target call times and productivity expectations.
Remote Virtual Call Center Agent
1 Year 2 Months- Conducted outbound calls to gather survey data, ensuring data integrity and adherence to research protocols that supported decision-making.
- Employed active listening techniques to capture and comprehend respondents' feedback, enhancing accuracy of reporting.
- Maintained optimal call durations, consistently meeting organizational productivity benchmarks while effectively managing time.
Assistant Director
1 Year 1 Month- Managed human resources functions by maintaining personnel files and facilitating employee onboarding and exit processes, ensuring compliance with organizational policies.
- Supported recruiting efforts by identifying and attracting qualified candidates to meet organization's staffing needs.
- Maintained program quality by ensuring regulatory classroom staffing ratios and collaborating on a staff recognition awards program.
- Organized employee schedules and managed interviewing processes and tour scheduling.
- Organized employee schedules and coordinated interviewing processes and tour scheduling to streamline recruitment activities.
Student Services Administrator
1 Year 9 Months- Managed student records, ensuring accurate documentation and confidentiality for specialized educational program for hospitalized youth, supporting program integrity.
- Facilitated communication between educational institutions, parents, and guardians, ensuring academic continuity for students during hospitalization.
- Managed comprehensive student records, ensuring accurate documentation and confidentiality for a specialized educational program for hospitalized youth.
- Assisted in interviewing and onboarding new staff members, enhancing team capacity to support students.
Substitute
3 Years 7 Months- Delivered comprehensive instructional support to students, ensuring the successful completion of academic activities in the absence of the primary educator.
- Facilitated training sessions for new substitute teachers on school policies and classroom routines, fostering a cohesive educational environment.
- Authored training manual for substitute teachers, streamlining onboarding process, and crafted daily reports on student behavior and classroom activities.
Education
B.S. - Psychology
Skills
Human Resources
Recruitment Coordination
Database management
Timekeeper
Schedule coordination
Attendance Management
Project Management
Resource Allocation
Equipment Management
Liaison
Skills: Organization
Time Management
Schedule coordination
Attention to Detail
Adaptability
Compliance oversight
Timeline
Talent Operations Coordinator
SmartStart Education
10.2025 - CurrentRead More
Seasonal Remote Customer Service Agent
MAP Communications
10.2023 - 03.2025Read More
Remote Satisfaction Research Associate (Temporary)
Home Care Pulse
10.2023 - 03.2024Read More
Remote Virtual Call Center Agent
Dynata
08.2022 - 10.2023Read More
Assistant Director
YMCA Habersham
07.2021 - 08.2022Read More
Student Services Administrator
Learn Well Education
09.2018 - 06.2020Read More
Substitute
Caesar Rodney School District
01.2015 - 08.2018Read More
Wilmington University
B.S. from Psychology
Read More