Imran Ali
Las Vegas,NV
Summary
Dynamic team leader with a proven track record at Cafe Zupas, excelling in customer focus and conflict resolution. Successfully implemented inventory management practices, enhancing operational efficiency. Passionate about coaching and mentoring, fostering a collaborative environment that drives team performance and elevates customer satisfaction. Graduated with a 3.9 in high school while actively being a member of black student union and multicultural club. A varsity volleyball player and very passionate about sports.
Overview
2
2
years of professional experience
Work History
Team Lead
Cafe Zupas
10.2023 - 05.2025
- Supervised daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored team members on efficient workflow and operational standards.
- Implemented inventory management practices to maintain optimal stock levels.
- Coordinated staff schedules to align with peak service times, enhancing productivity.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Collaborated with management to develop strategies for increasing sales and customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Panera Bread
04.2023 - 08.2024
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to maintain clean and organized workstations, enhancing operational efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor Of Accounting - Accounting
University of Nevada, Las Vegas
Las Vegas, NV05.2027
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Equipment maintenance
Accomplishments
3.9 gpa in high school.
Varsity volleyball player.
BSU member.
Multicultural club president.
Languages
Somali
Native or Bilingual
Swahili
Limited Working
Timeline
Team Lead
Cafe Zupas
10.2023 - 05.2025
Team Member
Panera Bread
04.2023 - 08.2024
Bachelor Of Accounting - Accounting
University of Nevada, Las Vegas