Imran Arain
West Hempstead,NY
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Project Manager: Checkout, Cart, and Post-order
BACK MARKET
03.2021 - Current
- Launched full scale insurance program for US market increasing revenue by $1.8M in 2022
- Maintained and fostered strong working relationship with UX/UI Engineering and Operations team to influence change in customers portal enabling change requests to be fulfilled efficiently
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Optimized mobile app shopping experience creating 20% increase in sales conversion rate and 15% increase in AOV.
- Identified product gaps and generated ideas to expand market share, improving messaging and product marketing campaigns, improving, and driving customer loyalty in insurance category.
- Developed and implemented new supplier evaluation process, incorporating risk management strategies, resulting in 30% improvement in supplier performance, security, and operational compliance
- Communicated proposed solutions to clients, C Suite, and management stakeholders via written proposals and verbal presentations.
Director, Sourcing – Supply Chain & Logistics
REDUX
08.2014 - 02.2021
- Developed and implemented efficient logistical plan to deploy leased assets to over 2,200 locations nationally and 200+ locations globally
- Reduced inventory holding costs by 25% through implementation of demand forecasting and optimization of safety stock levels
- Overseeing of improved transportation and logistical technologies
- Negotiate contracts with key suppliers resulting in cost savings of 10% annually
- Source and manage inventory ranging from raw materials, sub-assemblies to finished goods.
Project Manager
REDUX
08.2012 - 08.2014
- Prioritized and resolved day-to-day systems issues and client insurance claims promptly, effectively managing client expectations over multiple business lines
- Proactively delivered daily reconciliation of KPI data and sales data for maximum performance
- Designed and facilitated comprehensive training sessions for new hires, resulting in 40% reduction in onboarding duration into operational workflow, optimizing their ability to efficiently handle appointments and responsibilities
- Lead team of warehouse staff, achieving 98% accuracy rate in order picking and 15% increase in employee satisfaction within six months
- Spearheaded organization of insurance claims reimbursement management with commitment to precision and professional customer service.
Education
Certification - Data Analytics & BI
Google
San Francisco, CA08.2023
Bachelor of Science - Science
State University of New York
Albany, NY05.2006
Skills
- Google Workspace (Word, Excel, PowerPoint)
- Jira/Confluence
- Salesforce
- SQL
- SaaS Sales
- Business Development
- Client Liaison
- Requirements Gathering
- Risk & Scope Management
- Product Strategy & Coordination
- Client Relationship Management
- KPI Tracking
Certification
- Bachelor’s Degree, Science, State University of New York, 05/2006
- Google Data Analytics Certification
Timeline
Senior Project Manager: Checkout, Cart, and Post-order
BACK MARKET
03.2021 - Current
Director, Sourcing – Supply Chain & Logistics
REDUX
08.2014 - 02.2021
Project Manager
REDUX
08.2012 - 08.2014
Certification - Data Analytics & BI
Google
Bachelor of Science - Science
State University of New York
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