Imroz Alam
Afzalgarh,VA
Summary
Dynamic professional with a proven track record at Uber, excelling in driver onboarding and training. Leveraged strong communication and analytical skills to enhance driver efficiency and satisfaction. Committed to safety and compliance, with a clean driving record and expertise in traffic laws, ensuring a secure and positive experience for all passengers.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber, Lyft
Mumbai
10.2021 - 11.2024
- Managed driver onboarding processes, ensuring compliance with safety and operational standards.
- Developed training materials to enhance driver knowledge of navigation tools and customer service protocols.
- Streamlined communication between drivers and support teams, improving response times for issue resolution.
- Analyzed performance metrics to identify trends, implementing strategies to enhance driver efficiency and satisfaction.
Store IN Charge
Contruction
Gujrat
08.2018 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Supervisor
Modular Furniture
Mumbai
10.2013 - 04.2018
- Supported team in daily operations and task completion.
- Assisted with training new employees on safety procedures and equipment usage.
- Maintained cleanliness and organization in work areas to enhance efficiency.
- Followed standard operating procedures to ensure compliance with safety regulations.
- Collaborated with colleagues to streamline workflow processes and improve productivity.
Education
High School Diploma -
Goverment Rajkiya Collage
Afzalgarh Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Vehicle maintenance
- Map reading
- Safe driving
- Clean driving record
- Customer service
- Communication
- Passenger safety
- Valid Driver's license
- Traffic laws and regulations
- Safety-focused
- Passenger assistance
- Strong working relationships
- Safe driving practices
- Google maps
Hindi
NAMASTE, MERA NAAM IMROZ ALAM HAI. MUJHE HINDI BOLNE, PADHNE AUR LIKHNE MEIN ACHCHA ANUBHAV HAI. MAIN FORMAL AUR CASUAL DONO TARAH SE BAATCHEET KAR SAKTA HOON. UDAHARAN KE LIYE – ‘IT’S A PLEASURE WORKING WITH YOU’ HINDI MEIN HOTA HAI –AAPKE SAATH KAAM KARKE MUJHE BAHUT KHUSHI HO RAHI HAI
Languages
Hindi
Professional Working
Timeline
Uber Partner
Uber, Lyft
10.2021 - 11.2024
Store IN Charge
Contruction
08.2018 - 06.2021
Supervisor
Modular Furniture
10.2013 - 04.2018
High School Diploma -
Goverment Rajkiya Collage