Imani Myles

• Assisted pharmacists with inventory management and stock replenishment.
• Maintained compliance with safety and regulatory standards in pharmacy operations.
• Educated customers on medication usage and answered inquiries regarding prescriptions.
• Collaborated with healthcare professionals to resolve medication-related issues.
• Managed electronic records for patient profiles and prescription histories efficiently.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
• Trained new staff on insurance procedures and company protocols, fostering a knowledgeable workforce.
• Verified client information by analyzing existing evidence on file.

• Coordinated patient scheduling and appointment management to enhance service delivery.

• Supported healthcare providers in maintaining accurate patient records using electronic health record systems.

• Facilitated communication between patients, families, and healthcare teams to ensure seamless care transitions.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction

with their care experience at the clinic.

• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

• Given managerial responsibilities (i.e. opening and closing store, balanced the cash drawers nightly)
• Assisted in inventory management, ensuring product availability and optimal display presentation.
• Executed visual merchandising strategies that aligned with brand guidelines and seasonal themes.
• Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
• Skilled at working independently and collaboratively in a team environment.

• Awarded several times for excellent customer service skills
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.

• Learned and mastered multiple workstations
• Assisted guests with inquiries, providing exceptional customer service and enhancing overall experience.
• Engaged with guests, promoting attraction features and encouraging repeat visits.
• Addressed and resolved customer complaints in polite and professional manner.