Ina Vince
Mesa,Arizona
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
27
27
years of professional experience
Work History
Store Manager
Torrid
Queen Creek, AZ
10.2006 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed new store location from ground up by hiring and training efficient team.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager District Trainer
Styles For Less
Gilbert, AZ
06.2014 - 10.2016
- Managed new employee orientation training process for more than 50 employees each year.
- Drove and maintained solid operational processes, inventory management and inventory rationalization.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Drove sales and planned promotional and local store marketing activities.
Store Manager
Wet Seal
Chandler, AZ
08.2010 - 07.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Styles For Less
Tucson, AZ
08.2005 - 08.2010
- Completed point of sale opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
- Opened 4 locations and relocated and closed 3 stores while efficiently running the top volume store in Arizona.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
High School Diploma -
Rincon
Tucson, AZ05.1998
Skills
- Recruitment and Hiring
- Department Oversight
- Cost Reduction
- Training Management
- Sales Coaching
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Multitasking and Prioritization
- POS Terminal Operations
- Direct Sales
- Data Analysis
- Special Promotions Planning
Languages
Spanish
Timeline
Store Manager District Trainer
Styles For Less
06.2014 - 10.2016
Store Manager
Wet Seal
08.2010 - 07.2014
Store Manager
Torrid
10.2006 - Current
Store Manager
Styles For Less
08.2005 - 08.2010
High School Diploma -
Rincon
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