INA ZHAO
CARING HANDS ADVISORY INC.
Bayside,NY
2
Languages
7
years of professional experience
Experienced in client support, benefits assistance, and resolving client issues through effective communication and follow-up.
Work History
Health Agent Assistant
3 Months- Assisted clients with Medicaid, SNAP, and MSP application processes. Supported completion and submission of required forms and documentation.
- Facilitated appointment scheduling for eligible clients with NAIA or initial assessments with MLTCs.
- Assisted in coordinating enrollment processes, enhancing client satisfaction and efficiency.
UAS Coordinator
10 Months- Managed assignment of 600-1200 patients each month to suitable nurses for UAS assessments, prioritizing location and language compatibility.
- Monitored assigned cases, tracked nursing follow-ups, maintained up-to-date case records, and managed case-related data to ensure timely care coordination.
- Preview documentation to expedite processes.
- Implemented effective follow-up on address and resolve corrections efficiently.
- Supported nursing staff by efficiently locating patients and obtaining necessary backup contact information.
HR/CSR
3 Years 3 Months- Managed caseload of nearly 200 patient-caregiver pairs to facilitate seamless service delivery.
- Monitored caregiver attendance and adherence to company policies to maintain operational standards.
- Onboarded and trained new caregivers on company procedures to ensure consistency in service quality.
- Resolved issues by communicating effectively with clients and team members.
Art Department Front Desk
1 Year 5 Months- Greeted office guests, answered inquiries, and directed individuals to enhance visitor experience.
- Maintained cleanliness of reception area to ensure welcoming environment for visitors.
- Coordinated the posting and replacement of promotional posters in various office buildings to enhance visibility.
- Organized physical files and digitized records for streamlined access by team members.
Education
Bachelor of Fine Arts - Design BFA
Skills
Data entry
Care coordination
Customer support
Customer account review
Languages
Mandarin
English
Timeline
Health Agent Assistant
CARING HANDS ADVISORY INC.
05.2026 - CurrentRead More
UAS Coordinator
Xtreme Care
03.2025 - 01.2026Read More
HR/CSR
Xtreme Home Care
12.2021 - 03.2025Read More
Art Department Front Desk
Queens College
12.2019 - 05.2021Read More
Queens College, CUNY
Bachelor of Fine Arts from Design BFA
Read More