Inaki Ibarra
Rockville,MD
Summary
- Results driven salesman with experience in business administration. Proven ability to deliver sales goals, and an impeccable customer service/relation record.
- A true team player and team leader who will collaborate with their colleagues and who is always open to criticism and finding areas of opportunity.
- Highly driven, highly ambitious individual who is always in pursuit of excellence, and who will always go the extra mile.
- Dynamic and flexible worker who adapts to company goals, but also pursues best outcome for customer.
- Strong, independent salesperson who builds relations with customers and who understands the value of loyalty.
Overview
8
8
years of professional experience
Work History
General Manager
Zwilling J.A. Henckles
McLean, Virginia
05.2024 - 01.2026
- Lead operations on a daily basis ensuring maximum customer satisfaction, maximum profitability and a smooth workflow.
- Managed schedules up to a month in advance based on conversion rates, foot traffic and labor budget.
- Built a strong clienteling portfolio with over 100 recurring private and business customers.
- Constantly performed cycle counts to ensure inventory integrity.
- Worked with supply partners to ensure timely and accurate deliveries.
- Trained and coached new staff members from operations, to product knowledge, to sales tactics.
- Perform bi-weekly touch bases with KPI driven staff members.
- Resolved customer complaints with resolutions that were favorable for both parties.
- Created monthly challenges for staff to promote a healthy and competitive environment.
- Tracked and generated sales reports by hour, day, week, etc...
- Delivered the highest level of product knowledge and experience towards building trust with customers.
- Ensured store was constantly clean, organized, and that display visual standards were met.
- Coordinated monthly training exercises to maintain staff members fresh on product knowledge and sales tactics.
- Interviewed and hired staff members as needed.
Assistant Manager
Zwilling J.A. Henckles
McLean, Virginia
10.2023 - 05.2024
- Assisted general manager towards performing daily operations.
- Offered support towards any tasks that needed to be performed on any level.
- Received weekly shipments ensuring items were tagged and organized appropriately.
- Resolved any customer inquiries, demonstrated and advised on proper use of products, and educated customers on proper care and maintenance.
- Monitored sales trends and aided GM on how to manage inventory.
- Constantly transferred items in and out of store to ensure multi-store customer satisfaction.
- Collaborated with mall management towards promoting discounts, promotions and activities.
- Maintained up to date knowledge on company policies and procedures.
Retail Sales Key Holder
Zwilling J.A. Henckles
McLean, Virginia
03.2023 - 10.2023
- Assisted customers towards finding the right product for the task they were trying to perform.
- Educated customers on different brands/lines of product that the company offered.
- Self researched competitors towards knowing benefits and disadvantages of other products on the market.
- Reviewed sales and KPIs by the hour to delivered company expected results.
- Mentored new staff members on product knowledge.
- Conducted regular walkarounds to ensure cleanliness and company visual standards.
- Delivered exemplary customer service to all customers.
- Attempted to perform GQPC, with all customers that walked through the door (Greet, Qualify, Pitch, Close)
Student Representative
Education Commission - City of Rockville, Maryland
Rockville, Maryland
01.2023 - 01.2024
- Represented student's interests to city and school officials.
- Argued for and against new policy implementation and non-academic activities from pre-k to undergraduate levels.
- Partnered with parents and other students to find points of opportunity.
- Partnered with members of the commission towards finding solutions to problems/concerns brought forth by students of the city
Master Knife Sharpener
Self Employed
Rockville, Maryland
08.2023 - Current
- Specialized on sharpening and maintenance of high qualify european and Japanese cutlery.
- Performed repairs as needed to retain proper performance of customers' tools.
- Custom "tune-ups" for high level chefs through DMV area.
- Repair and sharpening of scissors, woodworking and gardening tools.
Delivery Driver
Shipt
Bethesda, Maryland
11.2022 - 03.2023
Delivery Driver
DoorDash
Bethesda, Maryland
11.2022 - 03.2023
Sales Specialist
REI
Rockville, Maryland
03.2022 - 11.2022
- Assisted customers with product details and product sizes.
- Search through vast online assortment towards finding right items for customers.
- Shared extensive backpacking and hiking experience with customers.
- Trained customers on how to use new products out in the wilderness.
- Set up travelers with right skiing, backpacking, mountain biking, kayaking, etc. gear.
- Educated customers on life or dead safety precautions and ready them for what to do on critical situations.
- Assisted in front of house as needed.
- Replenished items on a daily basis ensuring proper organization and pricing.
Cashier
Millie’s Spring Valley
D.C., D.C.
02.2018 - 05.2019
Education
Bachelor of Arts - Political Science And Government
University of Maryland
MD06-2028
Associate of Arts - Political Science And Government
Montgomery College
Rockville, MD05-2026
Associate of Science - Forensic Psychology
Montgomery College
Rockville, MD05-2026
High School Diploma -
Walt Whitman High School
Bethesda, MD05-2019
Middle School -
Instituto Educativo Olinca
Mexico CitySkills
- Customer service
- Team collaboration
- Conflict resolution
- Customer relationship management
- Skilled negotiator
- Efficient multi-tasker
- Employee development
- Staff training
- Sales
- Strategy
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Limited
References
References available upon request.
Accomplishments
#1 Comp Award Companywide 2023 - Zwilling J.A. Henckels
Timeline
General Manager
Zwilling J.A. Henckles
05.2024 - 01.2026
Assistant Manager
Zwilling J.A. Henckles
10.2023 - 05.2024
Master Knife Sharpener
Self Employed
08.2023 - Current
Retail Sales Key Holder
Zwilling J.A. Henckles
03.2023 - 10.2023
Student Representative
Education Commission - City of Rockville, Maryland
01.2023 - 01.2024
Delivery Driver
Shipt
11.2022 - 03.2023
Delivery Driver
DoorDash
11.2022 - 03.2023
Sales Specialist
REI
03.2022 - 11.2022
Cashier
Millie’s Spring Valley
02.2018 - 05.2019
Bachelor of Arts - Political Science And Government
University of Maryland
Associate of Arts - Political Science And Government
Montgomery College
Associate of Science - Forensic Psychology
Montgomery College
High School Diploma -
Walt Whitman High School
Middle School -
Instituto Educativo Olinca