Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Indera Persaud

Queens ,NY

Summary

Dynamic Airline Supervisor at Fenix Logistics with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring staff while implementing effective workflows. Recognized for resolving conflicts and fostering a positive work environment, ensuring compliance with safety protocols and delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Airline Supervisor

Fenix Logistics
10.2024 - Current
  • Coordinated daily activities to ensure tasks were completed on time.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Passenger Service Agent

Fenix Logistics
02.2024 - 10.2024


  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.

Sales Associate

Hudson Group
06.2022 - 08.2023
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed inventory levels, ensuring adequate stock availability for customer demand and seasonal trends.
  • Developed strong relationships with key clients through attentive service and exceptional product knowledge.
  • Assisted management with merchandising displays, creating visually appealing arrangements that attracted customer interest.
  • Established rapport with customers by actively listening to needs and providing personalized recommendations for specialty items.
  • Provided excellent customer service, resolving issues promptly and earning repeated business from satisfied clients.
  • Effectively marketed specialty products using social media platforms which contributed towards a substantial increase in online traffic.

Education

Associate Criminal Justice - Criminal Justice

SUNY Delhi
Delhi, NY
12.2023

High School Diploma - Early Childhood Education

John Adams High School
South Ozone Park
06.2021

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving

Languages

English
Full Professional

Timeline

Airline Supervisor

Fenix Logistics
10.2024 - Current

Passenger Service Agent

Fenix Logistics
02.2024 - 10.2024

Sales Associate

Hudson Group
06.2022 - 08.2023

Associate Criminal Justice - Criminal Justice

SUNY Delhi

High School Diploma - Early Childhood Education

John Adams High School

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