Summary
Overview
Work History
Education
Skills
Languages
Timeline
acting, modeling and meditation
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Inderpreet Khangura

Falls Church,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

DedicatedCustomer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Aslo knowledge of Microsoft word and Microsoft Excel.

Overview

8
8
years of professional experience
1
1
Language

Work History

Account Recovery Agent

ID.me
10.2022 - Current
  • Answered all customer inquiries.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.

Email Support Representative

ID.me
04.2021 - 10.2022
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Built trusting relationships with clients through open and honest communication.
  • Researched customer inquiries using modern technology and proactively improved internal processes.

Manager of Business Development and Sales

Onkar Properties
02.2016 - 04.2020
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Assessed customer needs and developed customized solutions to drive sales.
  • Developed and maintained relationships with key clients to increase sales and customer retention.
  • Promoted customer loyalty programs to increase repeat business.

Education

MBA -

Southern New Hampshire University
Hooksett, NH
03.2022

Bachelor of Arts - Economics

SUNY Purchase
Purchase, NY
12.2015

Certificate - Business Analytics

LinkedIn

Certificate - CUSTOMER SUCCESS MANAGEMENT FUNDAMENTALS

LinkedIn

Skills

  • File and Records Searching
  • Customer Inquiries
  • Account Changes
  • Client Relations Skills
  • Issue and Conflict Resolution
  • Business Planning
  • Marketing
  • Team Leadership
  • Analytical Thinking
  • Technical Support
  • Job Assignments
  • Software Development
  • Financial Reporting
  • Customer Relationship Management

Languages

Punjabi
Professional Working

Timeline

Account Recovery Agent

ID.me
10.2022 - Current

Email Support Representative

ID.me
04.2021 - 10.2022

Manager of Business Development and Sales

Onkar Properties
02.2016 - 04.2020

MBA -

Southern New Hampshire University

Bachelor of Arts - Economics

SUNY Purchase

Certificate - Business Analytics

LinkedIn

Certificate - CUSTOMER SUCCESS MANAGEMENT FUNDAMENTALS

LinkedIn

acting, modeling and meditation

My hobbies on the side are acting and meditation. I have been a fond of acting since my High School Years. I have also starred in theatrical plays and independent films. I also meditate in my spare time. Meditation has really helped me cope with negative emotion. Meditation has also kept me focused with work, household chores, and helped me with my pursuit for an MBA degree. 

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Inderpreet Khangura