Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Indeyah Leathers

Abilene,TX

Summary

Customer-focused Hotel Front Desk Receptionist known for delivering high productivity and efficiently completing tasks. Possesses specialized skills in check-in/check-out processes, reservation management, and guest service optimization. Excel at communication, problem-solving, and adaptability to ensure guests' satisfaction and loyalty. multitasking, and time management abilities. always Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Receptionist

Super 8 Hotel
Abilene, TX
03.2024 - Current
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled sensitive information in a confidential manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Assisted guests with check-in and check-out procedures as needed.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Customer Service Representative

Watershed car wash
Abilene, TX
11.2023 - 01.2024
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Inspected vehicles for damage prior to washing.
  • Operated cash register to process customer payments.
  • Maintained accurate records related to sales transactions.
  • Maintained a clean, organized, and safe work environment.
  • Followed proper procedure when operating machinery used during the car wash process.
  • Stocked shelves with cleaning materials and supplies needed for each job.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Organized supplies needed for each job including soap, water hoses, brushes, rags.

Student Brand Ambassador

McMurry University
Abilene, TX
08.2022 - 07.2023
  • Assisted with creating surveys to gather data from students on their experiences with our brand.
  • Organized and facilitated virtual events for students to learn more about our brand.
  • Provided feedback on promotional materials and products before launch.
  • Developed relationships with local businesses and organizations that could benefit from our services.
  • Communicated regularly with fellow Student Brand Ambassadors via email and Slack messages.
  • Increased sales and brand awareness through face-to-face marketing.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Managed promotional inventory, ensuring availability of materials for events.

Peer Mentor

McMurry University
Abilene, TX
08.2022 - 12.2022
  • Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
  • Assisted with the development of individualized plans for student success.
  • Provided resources to help students identify potential colleges or universities, develop resumes, apply for financial aid and scholarships.
  • Maintained accurate records of interactions with each mentee, including notes and progress reports.
  • Ensured a safe and supportive learning environment for all students.
  • Assisted in the development of individualized learning plans for each student.
  • Coordinated workshops and events focused on college readiness topics such as time management, test taking strategies.

Guest Service Representative

Nothing Bundt Cakes
Abilene, TX
07.2022 - 12.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Bachelor of Social Studies -

McMurry University
Abilene, TX
05-2026

High School Diploma -

Premier High School
Abilene, TX
05-2022

Skills

  • Guest Relations
  • Microsoft Office
  • Payment Collection
  • Customer Service
  • Invoicing and Billing
  • Professional Demeanor
  • Phone and Email Etiquette
  • Attention to Detail
  • Problem-solving abilities
  • Adaptability
  • Time Management
  • Guest check-in and check-out
  • POS Systems
  • Multitasking
  • Relationship Building
  • Professionalism
  • Active Listening

Certification

  • certified medical assistant
  • cpr
  • food handling licenses

References

References available upon request.

Timeline

Hotel Front Desk Receptionist

Super 8 Hotel
03.2024 - Current

Customer Service Representative

Watershed car wash
11.2023 - 01.2024

Student Brand Ambassador

McMurry University
08.2022 - 07.2023

Peer Mentor

McMurry University
08.2022 - 12.2022

Guest Service Representative

Nothing Bundt Cakes
07.2022 - 12.2022

Bachelor of Social Studies -

McMurry University

High School Diploma -

Premier High School

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Indeyah Leathers