Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimePart TimeContract WorkConsultingGig WorkSeasonal WorkLocation Preference
RemoteHybridOn-SiteLocation: Stockbridge, GA, USAtlanta, GA
Open to relocation: Yes
Open To Work
India Baskin
Customer Service
Stockbridge,GA
Work Preference
Overview
10
10
Years Data entry experience
12
12
Years Customer service experience
1
1
years of post-secondary education
7
7
years of professional experience
Education
High School Diploma -
Romulus Senior High School
Romulus, MI 09.2010 - 05.2014
Work History
Customer Care Representative
Continuum Global Solutions
Dallas, TX
11.2022 - 01.2026
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Managed customer complaints, ensuring timely resolution and satisfaction.
- Managed high call volume with professionalism and efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized CRM systems to accurately track customer interactions, maintain records and update account information.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Manager
Pro Wash LLC
Detroit, MI
03.2023 - 11.2025
- Developed sales strategies to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and adjust tactics accordingly.
- Managed client relationships, ensuring consistent communication and support for long-term partnerships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and executed social media strategies to enhance brand awareness across multiple platforms.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Administrative Assistant
Lee's Tax Service
Newnan, GA
01.2019 - 06.2019
- Coordinated scheduling and travel arrangements, enhancing operational efficiency.
- Managed office supplies and inventory, ensuring timely replenishment and cost-effectiveness.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Skills
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Payment processing
- Call management
- Clerical support
- Consultative sales
- Time management
- Administrative support
Certification
- CNP - Certified Notary Public
Timeline
Sales Manager
Pro Wash LLC
03.2023 - 11.2025
Customer Care Representative
Continuum Global Solutions
11.2022 - 01.2026
Administrative Assistant
Lee's Tax Service
01.2019 - 06.2019
High School Diploma -
Romulus Senior High School
09.2010 - 05.2014