India Francis
Daytona Beach,FL
Summary
Motivated employee with a strong desire for new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively without supervision and mastering new skills quickly. Bring customer service expertise, multitasking abilities, and excellent time management skills. Unwavering dedication focused on providing every customer with a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hilton Grand Vacations
11.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Sales Support
Coach Outlet
08.2021 - Current
- Assisted Investment Sales team with client onboarding and account opening processes.
- Provided back office support to ensure accurate data entry into the system.
- Analyzed customer needs and developed strategies to meet those requirements.
Task Force Front Desk Agent
Hilton Grand Vacations
10.2024 - 11.2024
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Retail Sales Representative
T-Mobile
01.2023 - 04.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Consistently met or exceeded sales quotas by assessing and meeting customer needs.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Improved customer service feedback scores through outstanding service.
Cashier
Auntie Anne's Pretzels
09.2019 - 08.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
Veterinary Technician -
Penn Foster Career School
Scranton, PA05.2024
High School Diploma -
Central Florida Leadership Academy
Orlando, FL05.2021
Skills
- Process Streamlining
- Cross-Functional Communication
- Customer Retention
- Sales Reporting
- Sales Process
- Inventory Management
- Verbal and Written Communication
- Relationship Building
- Decision-Making
Timeline
Task Force Front Desk Agent
Hilton Grand Vacations
10.2024 - 11.2024
Front Desk Agent
Hilton Grand Vacations
11.2023 - Current
Retail Sales Representative
T-Mobile
01.2023 - 04.2023
Sales Support
Coach Outlet
08.2021 - Current
Cashier
Auntie Anne's Pretzels
09.2019 - 08.2021
Veterinary Technician -
Penn Foster Career School
High School Diploma -
Central Florida Leadership Academy
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